Before becoming CEO and Co-Founder of Innovative Hearing, Chicagoland Hearing, and Land of Lincoln Hearing, Benjamin Wright spent more than two decades practicing as a hearing care professional. During those years, he witnessed firsthand how profoundly hearing loss can affect a person’s life—and how transformative the right care can be. Moments like watching a patient hear a loved one clearly for the first time reinforced his belief that hearing care is not just clinical work, but life-changing work.

That experience continues to shape his leadership today. As CEO, Benjamin leads teams serving patients across more than 200 clinics nationwide, with a focus on combining advanced technology with deeply personalized care. Under his leadership, the practices remain grounded in the same mission that guided his years in the clinic: helping people reconnect with the sounds—and relationships—that matter most.

Beyond his clinical work, Benjamin plays an active role in shaping the future of hearing healthcare. He serves as an Advisory Board Member for Oticon and sits on the committee for the International Hearing Society’s Managed Care and Compliance, helping advance industry standards and patient advocacy.

Since 2011, Benjamin has also served as a Starkey Hearing Angel, supporting global efforts to provide hearing aids to underserved communities. His professional excellence has earned him recognition as a four-time CEO Circle member, reflecting both his impact and commitment to the field.

Benjamin loves spending time with his close-knit friends and family, playing tennis, traveling to new places, and enjoying the outdoors. Whether it’s exploring a new destination or sharing simple moments, Benjamin values experiences that bring people closer.

As Co-Founder and Chief Operating Officer of Innovative Hearing, Chicagoland Hearing, and Land of Lincoln Hearing, Sarah Sommers brings a strategic and people-centered approach to expanding access to high-quality hearing care. With a background in operations and organizational leadership, she oversees company growth, patient experience, and operational systems across more than 200 locations nationwide.

Sarah is passionate about building strong teams, creating efficient processes, and ensuring that every patient interaction reflects the organization’s commitment to thoughtful, high-quality care. Together with CEO Benjamin Wright, she helps lead the Innovative Hearing Network with a focus on innovation, integrity, and a consistently exceptional patient experience.

Sarah’s leadership style blends strategy with empathy, ensuring that innovation and operational excellence always go hand in hand. She focuses on creating systems that empower people—streamlining processes while fostering collaboration, trust, and accountability across teams. Grounded in the belief that strong operations enable exceptional care, Sarah leads with clarity, communication, and a steady commitment to both patient and employee experience.

Outside of work, Sarah enjoys time with her family, cheering on her son at lacrosse games and visiting her daughter at the University of Wisconsin–Madison, where she’s proudly become a die-hard Badgers fan. She loves exploring new restaurants, hosting gatherings with friends, and finding creative inspiration through travel, art, and design. Whether planning a family trip, perfecting a new recipe, or diving into a great book, Sarah brings the same curiosity and energy to life outside the office that she brings to her work each day.

Donell leads with clarity, empathy, and strategic vision, creating operational systems that empower teams and elevate patient care across all regions. Her guiding belief is that care is the foundation of operational excellence. Whether she’s refining workflows, onboarding new team members, or reinforcing organizational values, Donell ensures that every individual feels seen, supported, and set up for success.

Donell’s leadership is both intentional and inspiring. She anticipates needs, communicates with heart, and builds a culture where excellence and recognition go hand in hand. Her ability to balance precision with compassion makes her a driving force behind our growth and a trusted champion of our mission.

Donell is a proud Girl Scout Troop Leader, a mom to two daughters — 18 years apart — and a joyful grandma to three. Her life is filled with mentorship, laughter, and love, both at home and in the workplace.

Marvin Thomas began his journey in hearing healthcare with a strong academic foundation, earning a degree in Communication Sciences and Disorders from East Carolina University. He continued his education at Nova Southeastern University in Florida, deepening his expertise in communication disorders and patient care.

Starting in Coral Springs, Florida, with Miracle-Ear, Marvin quickly built a reputation for exceptional patient service and leadership. After joining Connect Hearing in Miami, he eventually relocated to Maryland. He began his impactful work with Innovative Hearing, where his dedication earned him a promotion to national manager and a return to St. Petersburg, FL.

Now serving as National Senior Provider Manager, Marvin oversees provider operations across the country. He’s passionate about supporting care teams, building strong connections, and creating meaningful experiences that elevate the patient journey.

A deep commitment to excellence and collaboration drives Marvin’s leadership. He focuses on empowering providers, enhancing service models, and integrating innovation into everyday care. His ability to see both the operational and personal sides of hearing healthcare allows him to foster strong, patient-centered teams nationwide.

Marvin finds balance through time spent near the ocean, enjoying the outdoors, and relaxing on the water. A lover of live music, he often plays guitar and cherishes time with friends, family, and his two children—Layla and Marvin—who inspire his work and keep him grounded.

Lauren leads with heart and precision, ensuring that every patient and team member feels genuinely supported. Her philosophy, treating others the way you want to be treated, guides her approach to care coordination, making sure no detail is overlooked and no voice goes unheard. Whether she’s streamlining a process or offering a listening ear, Lauren brings a calm, thoughtful presence that elevates both service and morale.

Lauren’s dedication to going above and beyond is felt in every interaction. She doesn’t just manage care, she cultivates connection, trust, and respect. Her ability to balance empathy with efficiency makes her a cornerstone of our support system. From resolving concerns to uplifting her team, Lauren embodies the kind of leadership that inspires confidence and compassion.

Outside of work, Lauren pours her energy into her community and her creativity. She leads a local women’s outreach group that supports women and children, and she’s a go-to planner for weddings and special events. Whether she’s organizing a celebration or spending quality time with loved ones, Lauren brings joy, purpose, and generosity to everything she does.

John Scott entered hearing healthcare with a clear goal: to change lives in a single appointment. Moments like helping a patient hear their grandchild’s voice clearly for the first time in years are unforgettable — and they fuel his passion for the field. With seven years of experience, John brings both technical expertise and heartfelt care to every patient interaction.

John believes that hearing care is about more than devices — it’s about restoring connection, confidence, and quality of life. He listens closely to each patient’s challenges and goals, tailoring solutions that are both precise and personal. His approach combines clinical skill with advanced technology and is grounded in education, trust, and ethical care. John empowers patients to understand their hearing health and supports them through every step of their journey.

Faith and family are central to John’s life. When he’s not in the clinic, he’s coaching hockey for his three boys and enjoying time with loved ones. His dedication to teamwork and mentorship carries through in both his personal and professional life.

Shari Ezra brings a calm, attentive, and client-centered approach to every financial interaction. Her philosophy is simple: excellent service means delivering it completely and making each client feel genuinely valued. With a keen eye for detail and a heart for service, Shari listens closely, responds with empathy, and ensures that every bookkeeping task is handled with precision and care. Her work supports not just the numbers — but the people behind them.

Shari exemplifies the kind of quiet excellence that keeps operations running smoothly. Her ability to balance accuracy with warmth makes her an indispensable part of the team. Whether she’s reconciling accounts or offering a reassuring voice during a billing question, Shari shows up consistently, professionally, and with heart. She’s not just managing ledgers, she’s building trust, one transaction at a time.

Shari has been a devoted Ed Sheeran fan since 2013! His music has been the soundtrack to many of her life’s moments, and she’s always up for sharing a favorite lyric or discovering a new release. For Shari, music is a source of joy, reflection, and connection.

Dan Frances brings a thoughtful, empathetic, and service-driven mindset to every scheduling interaction. Her approach centers on making people feel genuinely valued and supported. By actively listening, anticipating needs, and communicating with clarity, Dan Frances ensures that each person she assists experiences a smooth and reassuring journey from start to finish. Her goal is simple yet powerful: to make someone’s day a little easier.

Dan Frances exemplifies the kind of care and intentionality that builds trust. Her ability to connect with customers through empathy and precision makes her a standout teammate. Whether navigating complex schedules or offering a calming presence during busy moments, Dan Frances consistently shows up with reliability and heart. She’s not just coordinating calendars, she’s creating comfort and confidence with every interaction.

Dan Frances is an adventurer at heart! She’s recently discovered a love for hiking and dreams of one day conquering the highest mountain in the Philippines. For her, the thrill lies in challenging herself and exploring new places. Whether she’s tackling a trail or mastering a new skill, Dan Frances embraces each journey with curiosity and courage.

Ramilyn believes that great service begins with making every person feel genuinely heard, understood, and cared for. She takes the time to listen first, ensuring she fully understands a caller’s needs before offering guidance. Her approach is grounded in honesty, patience, and respect—treating every client the way she would want to be treated. Ramilyn’s goal is simple but powerful: to help each person feel confident and comfortable throughout the entire call.

Ramilyn’s empathy, consistency, and thoughtful communication make her an invaluable part of the team. She brings a calm, reassuring presence to every interaction and handles each conversation with intention and care. Her dedication to doing things the right way—and her ability to make people feel supported—reflects the heart she brings to her work every day.

Ramilyn loves stepping outside her comfort zone and embracing new challenges. She recently started boxing and is now determined to learn how to skateboard—even if she’s still mastering the art of not falling on day one. She thrives on activities that build discipline, spark growth, and remind her that it’s always okay to be a beginner.

Joan Jean brings empathy, attentiveness, and a deep commitment to patient-centered care. She believes that great service means making every patient feel heard, respected, and genuinely cared for. In the hearing care field, where emotions often run high, Joan Jean approaches each interaction with kindness and patience. Her goal is to create a positive experience that leaves people feeling valued and supported.

Joan Jean treats every conversation as an opportunity to build trust. She listens with intention, responds with empathy, and follows through with care, whether that means finding answers, offering reassurance, or simply being a steady voice on the other end of the line. Her dedication to showing people that they matter makes her an irreplaceable part of the team.

Joan Jean is a big believer in the power of positivity. Her favorite quote is: “Start where you are. Use what you have. Do what you can.” – Arthur Ashe. She lives by this mantra, spreading good energy through kind words, warm smiles, and dependable support. And when she needs a boost, she turns up the music and dances like no one’s watching. It’s her favorite way to lift her spirits and keep the joy flowing.

For Ray, every interaction is someone’s moment of need. His philosophy is simple yet powerful: leave people better than you found them — more confident, less burdened, and assured that someone truly had their back. With this mindset, Ray transforms scheduling into a service of care and reassurance, ensuring that each client feels supported and valued.

Ray’s dedication goes beyond logistics; it’s about creating trust and confidence in every exchange. His ability to ease burdens and instill assurance makes him a cornerstone of the team. We appreciate the way he consistently shows up with empathy and reliability, embodying the principle that meaningful service is about uplifting others and making their day a little lighter.

Outside of work, Ray’s talents and passions are as dynamic as his professional presence. He’s a skilled mechanic, a motorcycle racing enthusiast in the 150cc–160cc class, and a former musician with 15 years of experience as an audio engineer. His multifaceted interests reflect the same energy and precision he brings to his role — showing that whether on the track, behind the soundboard, or in the workplace, Ray thrives on excellence and passion.

Sheen leads with purpose and compassion, guided by the belief that every action reflects who we are. Whether assisting a high-profile individual or someone with quieter influence, she treats each interaction with equal dignity, respect, and care. Her approach to service goes beyond tasks; it’s about making a meaningful impact in someone’s day and contributing to a more thoughtful world.

Sheen’s presence is both grounding and inspiring. She reminds us that excellence is measured not just in outcomes, but in how we treat others along the way. Her consistency, grace, and intentionality elevate our culture and reinforce the values we strive to live by.

When Sheen wants to bond with others, she chooses activities no one’s tried before so that everyone can be equally, hilariously bad at it. It’s her way of creating authentic, laughter-filled moments that bring people closer together.

Robert brings precision, empathy, and a deep commitment to excellence in every appointment he sets. For him, excellent service isn’t just about meeting expectations; it’s about going the extra mile. He focuses on the small details that leave a lasting impression: the tone of the conversation, the shift from tension to ease, and the feeling of being genuinely cared for. Even when answers aren’t immediately available, Robert ensures that every client walks away feeling heard, respected, and valued.

Robert’s ability to put himself in the client’s shoes makes him a standout in service. His thoughtful demeanor and attention to emotional nuance turn routine calls into meaningful experiences. He doesn’t just deliver information—he delivers reassurance, professionalism, and a sense of connection. Robert’s dedication to quality and care helps elevate the entire team.

Robert is a passionate foodie and music lover who believes both are universal languages. A former chef, he still finds joy in cooking and exploring flavors that bring people together. He also sings and performs live, embracing the adrenaline rush of being on stage. Whether he’s crafting a dish or captivating a crowd, Robert brings creativity, culture, and heart to everything he does.

For Jenevie, great service begins with making people feel truly heard and valued. She takes the time to listen carefully, understand each caller’s perspective, and provide support from start to finish so they feel cared for every step of the way. Her approach is rooted in empathy and attentiveness, ensuring that every interaction leaves clients feeling supported and respected.

Jenevie’s thoughtful communication and dedication to helping others make her an essential part of the team. She consistently demonstrates patience and understanding, creating a welcoming environment for those she assists. Her ability to balance professionalism with genuine care reflects the heart she brings to her role each day.

Jenevie is known for her strong organizational skills at work, but she admits that at home she sets about five reminders just to keep track of small tasks. It’s her way of staying on top of things while embracing the humor in life’s little quirks.

Kier believes that great service means more than solving a problem—it’s about anticipating needs, responding promptly, and creating a positive experience that leaves a lasting impression. Guided by empathy, reliability, and clear communication, he makes it a priority to listen carefully, understand what each customer truly requires, and provide solutions that are both professional and friendly. For Kier, every interaction is an opportunity to build trust and ensure that clients feel valued and respected.

Kier’s consistency, attentiveness, and thoughtful approach make him a cornerstone of the team. He goes beyond the basics by following up to ensure satisfaction and explaining processes with clarity, turning routine calls into meaningful experiences. His dedication to making customers feel confident in the support they receive reflects the integrity and care he brings to his role every day.

Outside of work, Kier enjoys staying active and connected through his favorite pastimes. He loves playing basketball, indulging in good food, and unwinding with movies. Whether on the court or relaxing with friends, Kier thrives on activities that balance discipline, enjoyment, and community.

Andres brings a spirit of kindness, patience, and genuine humanity to every scheduling interaction. His approach is simple yet powerful: go above and beyond to help people feel cared for. Whether coordinating appointments or offering a reassuring presence, Andres ensures that each person he supports feels seen, respected, and valued.

Andres leads with heart. His ability to combine efficiency with empathy makes him a trusted teammate and a calming force in fast-paced moments. He doesn’t just manage schedules — he builds trust through thoughtful service and quiet consistency. Every day, Andres reminds us that kindness is a strength.

Andres has a few hidden talents! He’s a skilled cook who loves experimenting in the kitchen, and he can whistle with impressive flair. Whether he’s preparing a meal or sharing a tune, Andres brings creativity and joy to everything he does.

Raul brings a thoughtful, solutions-driven mindset to both patient support and technical operations. Whether he's coordinating referrals or resolving IT challenges, Raul approaches each task with precision, patience, and a deep sense of responsibility. His guiding philosophy, treating every patient with the same compassion we’d offer our own family, shapes how he builds trust and delivers care.

Raul’s ability to stay calm under pressure and lead with empathy makes him a steadying force across departments. He doesn’t just fix problems, he anticipates them, communicates clearly, and follows through with integrity. His commitment to enhancing the patient experience is matched by his dedication to helping teammates succeed, whether through tech troubleshooting or workflow improvements. Raul’s presence is one of quiet reliability and genuine kindness.

Raul’s favorite quote is “Ad astra per aspera” — a Latin phrase meaning “To the stars through difficulties.” It’s a fitting reflection of his work ethic and outlook: challenges are just stepping stones to something greater. Whether he’s streamlining a referral process or fine-tuning a system, Raul keeps his eyes on the bigger picture and brings others along with him.

Alliah brings a warm, proactive, and professional presence to every customer interaction. Her approach to service is rooted in genuine care, making sure each person feels heard, respected, and appreciated. Whether she’s greeting someone with a smile or providing timely updates, Alliah ensures that every touchpoint reflects thoughtfulness, efficiency, and a commitment to building trust.

Alliah embodies the kind of consistency and positivity that makes a lasting impression. Her ability to balance responsiveness with empathy helps create memorable experiences that foster loyalty. She’s not just solving problems, she’s building relationships, one thoughtful moment at a time.

Alliah is a thrill-seeker at heart! She loves extreme rides and adventurous activities, with skydiving topping her bucket list. But when she’s not chasing adrenaline, you’ll find her enjoying the quieter side of life, curled up with a movie or binge-watching her favorite series. Whether she’s diving into adventure or winding down at home, Alliah knows how to savor every moment.

As a Scheduling Agent, Cyronne brings patience, attentiveness, and a genuine desire to make every client feel valued and understood. For him, great service means going beyond expectations — ensuring that each person not only receives what they need but also feels truly taken care of. His commitment to creating positive experiences reflects both professionalism and empathy, making every interaction meaningful.

Cyronne’s approach is centered on connection and care. He treats each scheduling request as more than just a task — it’s an opportunity to build trust and show clients they matter. His consistency, dedication, and ability to balance efficiency with warmth make him an essential part of the team. We admire his drive to exceed expectations and the thoughtful way he supports those he serves.

Cyronne has a passion for music, especially hardcore, punk rock, and pop punk. Beyond that, he’s proud to share that he’s been living sober for almost three years — a milestone that reflects his strength and determination. His love for music and his personal journey both highlight the energy and resilience he brings to life and work.

As a Referral Coordination Support specialist, Ann brings attentiveness, empathy, and a strong commitment to meeting customer expectations at every opportunity. For her, great service means actively listening, understanding each client’s concerns, and providing prompt, effective solutions tailored to their needs. Her ability to put customers first ensures that every interaction is both meaningful and reassuring.

Ann’s approach is rooted in care and responsiveness. She consistently goes beyond simply resolving issues — she builds trust by showing genuine understanding and delivering solutions that truly fit. Her dedication, professionalism, and thoughtful communication make her an essential part of the team, and we admire the way she supports clients with both efficiency and compassion.

Ann is a nature lover who enjoys exploring the outdoors. For her, spending time in nature is more than just a hobby — it’s a way to connect with the environment while boosting both physical and mental well‑being.

Mark brings a deeply empathetic and intentional approach to every interaction. His philosophy centers on listening fully, responding with kindness, and creating moments of genuine connection. In his quality assurance role, he ensures that every call reflects the values of care, respect, and professionalism, helping our team deliver not just solutions, but experiences that leave people feeling valued.

Mark’s presence elevates our standards and our culture. He reminds us that service is more than efficiency; it’s about how we make people feel. His thoughtful feedback, calm demeanor, and commitment to excellence help shape a call center environment where compassion and consistency go hand in hand.

Mark’s creativity shines in the kitchen, where he sees every ingredient as an opportunity. Whether it’s a full pantry or just a few odds and ends, he can whip up something delicious and unexpected. For him, cooking is a playground, and every dish is a chance to improvise, delight, and nourish.

For Mary, great customer service is more than resolving issues — it’s about creating a lasting positive experience. She believes in providing excellent expertise, immediate resolution, and going beyond expectations, all while ensuring that each customer feels valued, understood, and truly satisfied. With this philosophy, Mary transforms benefits coordination into a service of care and reassurance, making every interaction meaningful.

Mary’s dedication shines through in the way she consistently uplifts others. Her ability to combine professionalism with empathy ensures that customers not only receive solutions but also feel supported throughout the process. We appreciate her commitment to excellence and the way she embodies the principle that service is about leaving people better than you found them.

Outside of work, Mary’s personality is as vibrant as her professional presence. She loves going to the beach or pool — even though she can’t swim (yet!). In the past, she enjoyed outdoor adventures like mountain climbing, though her busy schedule keeps her from it lately. And here’s a playful twist: she was once a great dancer… emphasis on was 😉. These fun details reflect the same energy and warmth she brings to her role, showing that Mary thrives on connection, positivity, and a touch of humor.

Cheska brings reliability, positivity, and a trust-building mindset to every scheduling interaction. She believes that customer service isn’t just about solving problems, it’s about creating trust, one thoughtful moment at a time. With a focus on clear communication and genuine care, Cheska ensures that each person feels supported and valued throughout the process.

Cheska’s consistency and upbeat attitude make her a joy to work with. Her ability to stay grounded while celebrating progress, no matter how small, helps foster a culture of encouragement and momentum. She doesn’t just manage tasks; she builds confidence and connection with every interaction.

Cheska has a habit of celebrating small wins, even if it’s just crossing off a to-do list. Her appreciation for progress keeps her motivated and brings a sense of joy to her daily work. Whether she’s tackling a challenge or wrapping up a call, Cheska knows how to make each moment count.

As a Bookkeeper, Niel Ria brings precision, empathy, and a strong commitment to resolving client concerns. For her, great service means more than just balancing numbers — it’s about providing clear solutions, showing understanding, and addressing the real problem behind every request. Her thoughtful approach ensures that customers feel both supported and confident in the care they receive.

Niel Ria’s dedication lies in combining technical accuracy with human connection. She listens with empathy, responds with clarity, and consistently delivers resolutions that meet client needs. Her ability to understand challenges from the customer’s perspective makes her an invaluable part of the team. We admire her professionalism, her compassion, and the way she turns every interaction into a reassuring experience.

Outside of work, Niel Ria loves roller skating. It’s her way of balancing focus with fun — gliding through challenges with the same energy and determination she brings to her role.

As an Administrative Assistant, Steven brings responsiveness, reliability, and a proactive approach to every task. For him, great service means ensuring clients feel heard, supported, and valued while solutions are delivered efficiently and professionally. His dedication to detail and commitment to excellence make him a trusted support for both colleagues and clients.

Steven’s ability to balance professionalism with warmth sets him apart. He consistently goes beyond expectations, making sure that every interaction reflects care and efficiency. His reliability and proactive mindset help create a smooth workflow, and his supportive nature strengthens the team dynamic.

Steven loves staying active through sports like pickleball, badminton, and golf — his favorite way to relieve stress while keeping a competitive edge. Outside of work, he enjoys playing online games, watching movies, and exploring different kinds of food. A true foodie at heart, his adventurous spirit and love for fun bring energy and balance to his life and work.

Earl Greggi brings a genuine sense of care and connection to every scheduling conversation. For him, great service starts with truly seeing the person on the other end of the line — listening with intention, responding with empathy, and creating a positive experience from start to finish. Earl believes that consistency builds trust, and he treats every interaction as a chance to make someone’s day smoother, easier, and more reassuring.

Earl is the kind of teammate who leads with heart and follows through with precision. His ability to balance warmth and professionalism makes him a standout in fast-paced moments. Whether he’s navigating a complex schedule or offering a calm voice during a busy day, Earl shows up reliably, with kindness and a deep commitment to service. He’s not just booking appointments — he’s building relationships.

Earl is a lifelong basketball fan and a proud LeBron James supporter, his personal GOAT (with full respect to the Jordan crowd!). He’s a dad to two boys and dreams of passing on his love for the game. Whether he’s watching highlights or shooting hoops with his kids, Earl finds joy in the rhythm, teamwork, and passion of basketball.

Katy brings calm, clarity, and care to every customer interaction. For her, great service means creating moments of relief, when a customer feels truly supported and grateful for the help they received. As a translator and virtual support assistant, Katy focuses on clear communication and thoughtful assistance, making sure each person feels understood and valued.

Katy’s gentle presence and dedication to service make her a trusted teammate. She approaches each task with patience and precision, helping bridge gaps and ease frustrations. Her ability to turn challenges into comfort through language and empathy is what sets her apart.

Katy is a passionate crafter who finds joy in crochet, embroidery, macrame, and more. Her love for handwork reflects her attention to detail and creativity, whether she’s weaving threads or weaving understanding between people.

For Brylle, great customer service is all about creating joy in every interaction. His goal is simple yet impactful: to put a smile on a customer’s face after each call. With a warm and approachable style, he ensures that clients feel cared for and supported, turning routine conversations into positive experiences that leave a lasting impression.

Brylle’s cheerful presence and genuine dedication make him a valued member of the team. He consistently brings positivity to his role, showing that even small gestures of kindness can make a big difference. His ability to uplift others and create memorable service moments reflects the heart and energy he contributes every day.

Brylle thrives on spreading happiness, but outside of work he also enjoys embracing life’s lighter side. Whether he’s sharing laughs with friends or exploring new activities, his upbeat personality shines through—reminding us that joy is contagious both on and off the job.

Ferdinand is committed to delivering exceptional service in every interaction. He approaches each call with patience, clarity, and a genuine desire to help, ensuring that patients feel supported and understood from the moment they reach out. His dedication to providing one hundred percent customer service shows in the way he listens, communicates, and follows through — always aiming to make the scheduling experience smooth and stress‑free.

Ferdinand’s reliability, kindness, and steady professionalism make him a valued member of our team. He brings a calm, solutions‑oriented mindset to busy days and consistently goes the extra mile to ensure patients receive the care and attention they need. His work ethic and heart for service shine through in everything he does.

Ferdinand has a soft spot for animals — he regularly rescues cats and dogs, giving them safety, care, and a second chance. His compassion extends far beyond his work, and it’s one of the many reasons we’re grateful to have him on the team.

Sandra brings clarity, compassion, and a strong sense of ownership to every patient interaction. She specializes in providing clear directions to clinics and timely updates on hearing aid status, ensuring patients feel informed and supported throughout their care journey. Her approach centers on prioritizing customer relationships, using empathy and responsiveness to build trust and deliver solutions quickly and effectively.

Sandra leads with intention and accountability. She’s committed to owning the work, identifying challenges, defining solutions, and ensuring tasks are completed accurately and on time. Her ability to connect with patients through thoughtful communication and genuine care makes her an essential part of the team. Sandra doesn’t just provide information, she creates a reassuring experience that reflects our values.

Sandra is passionate about service that goes beyond the bottom line. She believes that empathy isn’t just a skill, it’s a mindset. Her dedication to meaningful connection and timely support helps patients feel seen, heard, and truly cared for.

Jenny brings energy, heart, and precision to her role, supporting teams across all regions with unwavering dedication. Guided by her personal motto — “Treat others the way you want to be treated” — she fosters a culture of respect, collaboration, and operational excellence in every interaction. Her leadership style blends empathy with efficiency, making her a trusted partner across the organization.

Jenny’s ability to streamline workflows while championing team success makes her a true force behind the scenes. Her blend of dedication and personality creates a ripple effect of positivity, helping teams feel supported, empowered, and ready to thrive.

Jenny is a proud dog mom, a shopping enthusiast, and a thrill-seeker at heart. Whether she’s hitting the casino, riding motorcycles, or cheering on her beloved Seahawks, she brings the same passion and joy to life that she brings to work.

Maria brings unmatched energy, dedication, and heart to every customer interaction. For her, excellent service means giving 101%, not just meeting expectations, but exceeding them with genuine care. She’s committed to making every client or patient feel prioritized, supported, and uplifted. From the first hello to the final follow-up, Maria ensures each experience ends with a smile and the confidence that someone truly cares.

Maria’s passion for service shines through in everything she does. Her consistency, warmth, and attention to detail make her a standout teammate. She doesn’t just assist; she connects, follows through, and makes sure satisfaction isn’t just assumed, but confirmed. Maria’s drive to put others first creates a ripple effect of positivity across the team.

Maria is full of life and loves to dance her heart out! She’s also a big fan of outdoor fun and sports. Recently, she joined a Soccer Moms tournament — and her team took home the championship. Whether she’s on the field or on the phone, Maria brings the same winning spirit and joyful energy to everything she does.

She oversees full patient care lifecycle, ensuring audiologists closed appointments correctly, ordering medical equipment, and supports the intake process for our team.

Sommer’s positive energy make her a valued part of our team. She’s thoughtful, organized, and always willing to jump in where needed. Her dedication and attention to detail ensures that every task is done with care and integrity.

An avid sportswoman, Sommer played both softball and soccer at the travel level — earning MVP honors in softball for her leadership and precision on the field. She’s a die-hard Badgers fan, currently pursuing her degree at the University of Wisconsin–Madison. When she’s not studying or working, you can usually find her on a field, in the gym, or curating the perfect playlist — one that somehow flows effortlessly from country to rap to Tame Impala.

Veronica M. Lannan entered the field of hearing healthcare with a clear purpose: to make a meaningful impact in people’s lives. With a focus on hearing aid technology, she’s passionate about helping individuals rediscover the sounds that connect them to the world. For Veronica, hearing care goes beyond sound — it’s about restoring confidence, joy, and the ability to fully engage in life’s most important moments.

Veronica believes that every hearing journey is deeply personal. Her approach centers on building trust and understanding each patient’s unique needs. By blending clinical expertise with genuine empathy, she works to improve hearing while enhancing overall quality of life. Her goal is to empower patients to stay connected to the relationships and experiences that matter most.

Veronica finds joy in both faraway travels and local adventures. She enjoys hiking, staying active outdoors, and diving into new ideas through books. Above all, she treasures time with her family, which brings balance, inspiration, and happiness to her everyday life.

Sally brings a calm, courteous, and empathetic presence to every patient interaction. Her commitment to professionalism and kindness ensures that each person feels respected and supported from the moment they connect. Whether scheduling appointments or answering questions, Sally’s thoughtful approach helps patients feel at ease and cared for.

Sally’s consistency and compassion make her a trusted point of contact across multiple regions. She embodies the values of patient-centered care, always going the extra mile to ensure smooth experiences and meaningful connections. Her ability to balance efficiency with empathy makes her an invaluable part of our team.

When she’s not helping patients, Sally taps into her creative side. She loves music, movies, and diving into DIY projects that let her imagination shine. Whether she’s crafting something new or enjoying a favorite soundtrack, Sally brings the same heart and creativity to her personal passions as she does to her work.

Dr. Afrahim was drawn to hearing healthcare for its unique blend of science, problem-solving, and personal impact. Inspired by her grandmother’s journey with hearing loss, Dr. Afrahim saw firsthand how improved hearing can restore confidence, strengthen relationships, and reconnect individuals with the world around them. Her passion lies in helping patients not just hear better — but live better.

Dr. Afrahim creates a welcoming environment where patients feel heard, respected, and empowered. She listens closely to understand how hearing challenges affect daily life, and she explains each step of the evaluation and treatment process in clear, relatable terms. Her care is personalized, whether it involves hearing aids, communication strategies, or ongoing support. Through empathy, education, and trust, she helps patients take charge of their hearing health with confidence.

Dr. Afrahim is currently learning to play music, which has deepened her appreciation for the role hearing plays in emotional and social connection. She enjoys spending time with family and friends, and finds balance through nature hikes that refresh her perspective and energy.

Jamie brings empathy, professionalism, and a calming presence to every interaction. Her philosophy is to treat each patient conversation as an opportunity to build trust and provide comfort, ensuring every individual feels truly valued. With a focus on active listening and thoughtful support, Jamie helps providers deliver care efficiently while making sure patients feel heard and cared for at every step.

Jamie’s ability to balance compassion with precision makes her a vital part of the team. She approaches each task with intention and grace, creating meaningful experiences for both patients and providers. Her dedication to service and her steady, supportive nature help foster strong relationships and smooth workflows.

Jamie loves to bake! Whether she’s whipping up sweet treats or trying out new recipes, she brings creativity and joy to the kitchen, just like she does in her work. Her warm personality and love for comfort food make her a natural at creating moments that feel personal and uplifting.

Tiasha brings a thoughtful, patient-centered approach to every interaction. She believes that excellent service means going beyond expectations by actively listening, understanding each patient’s unique needs, and responding with care. Her personal touch transforms routine conversations into meaningful moments of support and reassurance.

Tiasha’s ability to connect through empathy and attentiveness makes her an invaluable part of the team. She doesn’t just complete tasks, she builds trust through every interaction. Her calm presence and commitment to excellence help create a service experience that feels personal, respectful, and truly responsive.

Tiasha’s dedication to service speaks volumes on its own. While she keeps her personal hobbies low-key, her impact is anything but quiet; she consistently brings heart, focus, and integrity to everything she does.

Charter Nicholson’s passion for healthcare is rooted in a simple yet powerful motivation: taking care of people. With over five years of experience as a Hearing Instrument Specialist, Charter brings a compassionate, patient-focused mindset to every appointment, helping individuals reconnect with the world around them through better hearing.

Charter’s care philosophy combines a patient-based approach with proven scientific methods and established best practices. He takes time to understand each person’s unique needs and applies tailored solutions that are both effective and empowering. His goal is to ensure every patient feels heard, supported, and confident in their hearing journey.

Outside of work, Charter enjoys sports and the energy they bring to life. Whether watching a game or staying active, he brings the same enthusiasm and team spirit to his personal interests as he does to his professional care.

Dr. Canizalez’s path into hearing care was shaped by a strong foundation in clinical training and a passion for problem‑solving. During graduate school, he initially leaned toward research or hospital system management, but his residency and externship experiences shifted his focus. Seeing the immediate impact of listening to patients and tailoring solutions to their hearing needs inspired him to dedicate his career to direct patient care. The most rewarding moments for Dr. Canizalez come when patients share that they feel truly seen during appointments and are able to reconnect with loved ones through improved hearing.

Dr. Canizalez believes that every patient deserves a personalized experience. He recognizes that not everyone wants a highly structured visit, nor will every patient respond to explanations in the same way. His philosophy is to meet patients where they are — offering as much education as they want while customizing a path forward that fits their lifestyle. For Dr. Canizalez, the excitement of direct care lies in finding the best way to empower each individual with knowledge and solutions that restore confidence and connection.

Dr. Canizalez describes himself as a “problem‑solver at heart.” His hobbies often revolve around fixing things — whether it’s repairing his musical instruments or helping friends troubleshoot something broken in their homes. Beyond tinkering, he enjoys spending time with friends and embracing opportunities to learn and solve challenges. This same curiosity and dedication to solutions carries into his professional life, where he approaches patient care with creativity, persistence, and genuine compassion.

Sherri brings a calm, attentive, and solutions-focused approach to patient support. Her priority is simple yet powerful: listen closely and ensure every need is met with care and clarity. Whether assisting providers or patients, Sherri creates a space where people feel heard, respected, and genuinely supported.

Sherri’s steady presence and thoughtful communication make her a trusted ally in every interaction. She doesn’t just resolve concerns, she builds confidence and comfort. Her ability to tune in and respond with empathy helps foster a culture of trust and reliability across our Chicagoland teams.

Sherri lives by a quote that reflects her values: “Angry people want you to know how powerful they are. Loving people want you to know how powerful you are.” — Chief Red Eagle. It’s a reminder of the strength found in compassion, and it shows in the way she uplifts others every day.

Richard Herstowski’s path to hearing healthcare wasn’t a straight line — but it was the right one. After making a career change years ago, he discovered a deep passion for helping others hear better. With 15 years of experience, Richard has found fulfillment in improving lives through better hearing and continues to be inspired by the impact of his work.

For Richard, hearing care is about more than technology — it’s about connection. He finds great joy in helping people and takes pride in seeing the smiles that come from restored hearing. His compassionate approach ensures that each patient feels supported, understood, and empowered throughout their hearing journey.

When he’s not in the clinic, Richard enjoys spending quality time with his friends and family. His commitment to meaningful relationships extends beyond his professional life, making him a trusted and relatable provider for those he serves.

Mary Kate Tadie has spent the past six years helping individuals reconnect with the people who matter most. Her passion for hearing healthcare is rooted in the belief that better hearing leads to stronger relationships, deeper conversations, and a more fulfilling life. She’s committed to making that possible for every patient she serves.

Mary Kate’s approach is centered on connection. She takes time to understand each patient’s lifestyle and communication goals, tailoring solutions that help them engage more fully with friends, family, and the world around them. Her care is compassionate, personalized, and focused on long-term success.

While her bio doesn’t include specific hobbies, Mary Kate’s dedication to helping others connect speaks volumes. Her work reflects a genuine desire to improve lives through the power of hearing.

Zach Jernigan’s journey into hearing healthcare was shaped by a lifelong passion for sound and a deep desire to help others. With a Bachelor’s degree in Audiology and a background in audio engineering, Zach brings a unique blend of technical expertise and heartfelt care to his work. His commitment to improving lives through better hearing is rooted in empathy and a genuine love for connecting people to the sounds that matter most.

Zach is driven by a strong sense of purpose and a dedication to patient satisfaction. He listens closely, programs devices with precision, and ensures each patient feels supported and confident in their hearing journey. The positive feedback he receives fuels his commitment to continually refine and elevate the care he provides.

Zach is a music enthusiast who enjoys playing guitar and exploring audio equipment. He’s also passionate about photography and cherishes time with his family of six—bringing creativity, warmth, and balance to both his personal and professional life.

Cherokee Stewart’s journey into hearing healthcare began with her daughter, who was fit with her first set of hearing aids at age four. Motivated by a desire to understand hearing loss and support her child, Cherokee entered the field and quickly discovered a deep passion for helping others reconnect with the world around them through better hearing.

Cherokee treats every patient like family, offering the kind of care she would want her own loved ones to receive. She builds personal connections by learning about her patients’ interests and hobbies, creating a welcoming and supportive environment. Her compassionate approach ensures that each individual feels heard, respected, and empowered.

When she’s not working, Cherokee enjoys reading and crafting. She’s also currently learning American Sign Language (ASL), further deepening her commitment to inclusive communication and care.

Danielle brings compassion, passion, and a profoundly human touch to every interaction. She believes that excellent service starts with empathy, recognizing that you never know what someone else might be going through. Her approach is rooted in kindness and understanding, making sure each person feels seen, supported, and uplifted.

Danielle leads with love. Her ability to connect with others through genuine care and thoughtful communication creates a ripple effect of positivity. She doesn’t just assist, she brightens someone’s day, one conversation at a time. Danielle’s presence reminds us that compassion isn’t just a value, it’s a practice.

Danielle is a passionate soul who believes in the power of love and connection. She’s always looking for ways to spread joy and make others feel appreciated. Whether through a kind word or a warm smile, Danielle brings light to every space she enters.

Dr. Victoria Tripp’s passion for audiology was shaped early in life, growing up with several family members who experienced hearing loss. Witnessing firsthand how it impacted their quality of life and ability to stay connected inspired her to pursue a career dedicated to helping others maintain communication and well-being. Today, she brings that personal connection into her practice, combining expertise with empathy to make a meaningful difference for her patients.

Dr. Tripp specializes in hearing aid technology and has a particular interest in supporting patients with tinnitus. She believes that every individual deserves care tailored to their unique needs, and she works closely with each patient to ensure solutions that improve both hearing and overall quality of life. Her patient-centered approach reflects her commitment to listening, understanding, and delivering care that goes beyond expectations.

When she’s not helping patients reconnect with the world around them, Dr. Tripp enjoys simple pleasures — going for walks, reading, and spending time with family and friends visiting from her home state of Michigan. These moments of connection and relaxation fuel her energy and reflect the same warmth she brings to her professional care.scription text goes here

Tabitha Lyon chose hearing healthcare not just to restore sound — but to restore connection. With clinical experience and a passion for hearing aid technology, Tabitha has witnessed how hearing loss can quietly isolate people from their loved ones. Her mission is to help patients rediscover life’s meaningful moments — from a grandchild’s laughter to the rustle of autumn leaves — making each experience deeply rewarding for both her and those she serves.

Tabitha’s care philosophy centers on empathy, education, and collaboration. She begins appointments with open-ended questions to understand what matters most to her patients, creating personalized checklists to ensure their concerns are addressed. She sets realistic expectations, explains hearing loss in approachable terms, and builds trust through consistent follow-ups. Tabitha encourages family involvement to foster understanding and support, always celebrating progress and reinforcing positive outcomes.

When she’s not in the clinic, Tabitha enjoys traveling and nurturing her newfound love for gardening. Repotting plants and learning about cultivation has become a favorite hobby — one that reflects her curiosity, patience, and care, both in and out of the office.

Stephanie approaches every patient interaction with warmth and familiarity, treating each person as if they’ve known each other for years. Her goal is to create a comfortable, reassuring experience — whether she’s assisting with scheduling, resolving concerns, or supporting providers behind the scenes. Her calm demeanor and genuine care make her a trusted voice in our support team.

Stephanie’s ability to build instant rapport and put others at ease is a gift. She brings consistency, compassion, and professionalism to every call, helping patients feel heard and supported while ensuring providers have what they need to deliver exceptional care.

Stephanie is a talented singer and used to perform in a country band. Her love for music and connection shines through in her work, adding a personal touch that resonates with both patients and colleagues.

Phillip Zamora’s journey into hearing healthcare began with a deeply personal experience—his father’s struggle with hearing loss. Witnessing the challenges his dad faced in connecting with family sparked Phillip’s curiosity and compassion, ultimately leading him to pursue a career where he could offer real solutions. With a background in speech pathology, Phillip shifted his focus to hearing instrument technology to help families like his own rediscover the joy of clear communication.

Phillip’s philosophy is simple yet powerful: “How can I find the best solution to my patient’s issue?” Whether it’s repairing a broken device or guiding someone through their first experience with hearing aids, Phillip listens closely and tailors his care to each individual’s needs. His goal is always to uncover the reason behind the visit and provide the most effective, personalized solution.

A passionate traveler and avid soccer fan, Phillip is constantly on the move. He loves hearing about his patients’ adventures and activities, and believes that shared interests help build stronger connections. If you’ve got a travel story or a favorite team, Phillip’s all ears—literally and figuratively

With a decade of experience in hearing aid technology, Robert Anderson is passionate about helping patients reconnect with the people and moments that matter most. His work in hearing healthcare is driven by a desire to make a meaningful difference — enhancing lives by restoring the ability to engage fully with the world around them.

Robert understands that no two patients are alike. He takes pride in customizing each treatment plan to reflect the individual’s lifestyle, hearing goals, and personal preferences. His mission is to ensure every patient hears their very best — through thoughtful care, expert guidance, and a commitment to excellence.

Robert brings the same dedication and positivity to life outside the clinic. Whether spending time with loved ones or exploring new interests, he values connection, balance, and the joy of meaningful experiences — all of which inspire his approach to patient care.

With over 20 years of experience as an audiologist, Dr. Lee Choi brings a wealth of clinical knowledge and compassion to her practice. She earned her doctoral degree in Audiology from the University of Florida and has worked across a variety of healthcare settings throughout her career. Her diverse background has equipped her with extensive expertise in the diagnostic processes used to assess and treat hearing concerns, allowing her to deliver thoughtful, effective care to every patient she serves.

Dr. Lee Choi’s approach is rooted in precision, education, and empathy. She takes time to understand each patient’s unique hearing challenges and applies her deep diagnostic experience to create personalized treatment plans. As a licensed audiologist and hearing aid dispenser, she combines technical skill with patient-centered care — empowering individuals to make informed decisions about their hearing health.

Dr. Lee Choi is an active member of the American Academy of Audiology, the American Speech-Language-Hearing Association, and the Audiology Group. Her commitment to professional development and collaboration reflects her dedication to advancing the field and providing the highest standard of care.

Vanessa brings empathy, patience, and a personalized approach to every customer interaction. She believes that great service begins with treating each person as an individual—not just a ticket number. Her method is rooted in active listening, tailored communication, and emotional awareness. Whether a customer is frustrated or simply seeking guidance, Vanessa’s goal is to create a calm, supportive experience that builds trust and leaves people feeling genuinely cared for.

Vanessa’s ability to connect with customers on a human level makes her a standout teammate. She approaches each conversation with intention and grace, ensuring that every concern is met with understanding and every solution feels personal. Her steady presence and thoughtful communication help de-escalate tense moments and foster lasting relationships.

Vanessa lives near nature, where she finds peace and clarity away from the daily grind. Whether she’s breathing in fresh air or enjoying a quiet moment surrounded by trees, she embraces the tranquility that comes with slowing down. It’s this sense of calm that she brings into her work — grounded, present, and always ready to support.

Cristine brings empathy, reliability, and a strong sense of purpose to every patient interaction. She believes that great customer service is more than just a task, it’s a commitment to building trusted relationships. As a Virtual Patient Care Coordinator for a hearing company, Cristine serves as a dependable human connection from the very first conversation. Her goal is to be a resource and guide for those seeking to improve their hearing, making sure they feel supported and confident every step of the way.

Cristine’s thoughtful approach and dedication to service make her a standout teammate. She consistently goes beyond expectations, offering not just solutions but reassurance and care. Her ability to connect with patients and build trust helps create meaningful experiences that reflect the heart of our mission.

Cristine has mastered the art of balance between adventure and relaxation. She loves exploring the outdoors through swimming, snorkeling, and walking, but also enjoys diving into the world of Korean dramas for a cozy escape. Whether she’s chasing waves or binge-watching a favorite series, Cristine brings joy and curiosity to everything she does.

Evan Lee’s path to hearing healthcare was deeply personal. Living with moderately severe hearing loss himself, Evan was inspired to enter the hearing aid industry after working as a pharmacy technician. His passion for helping others in the medical field naturally transitioned into audiology, where he found a meaningful way to connect with patients through shared experience.

Evan brings empathy and precision to every patient interaction. His firsthand understanding of hearing loss allows him to relate to patients on a deeper level, fostering trust and open communication. He’s known for his detailed explanations and thoughtful guidance, helping patients feel informed and supported throughout their hearing journey.

Outside of work, Evan enjoys acrylic painting and handyman projects. His creativity and hands-on skills reflect the same care and attention he brings to his patients every day.

Armina Topchian’s passion for hearing healthcare began at a young age. When she was just 10 years old, her uncle lost his hearing due to illness. His kindness and gentle nature left a lasting impression, and witnessing his struggle inspired Armina to dedicate her life to helping others hear and connect more fully with the world around them.

With over 35 years of experience, Armina brings deep expertise and heartfelt compassion to every patient interaction.  Her background in engineering adds a unique dimension to her caregiving, giving her a strong understanding of the technology behind hearing solutions and allowing her to bridge the gap between innovation and patient needs with clarity and confidence.

Armina treats her patients with the same care and compassion she would want for herself. Her approach is rooted in empathy, respect, and a genuine desire to improve lives through better hearing. She takes time to understand each individual’s needs and provides thoughtful, personalized support.

Armina enjoys reading, painting, and cooking — creative outlets that reflect her warm and nurturing spirit. Her love for learning and expression carries through in both her personal life and professional care.

Dustin Burrell entered the field of hearing healthcare with a clear purpose: to help people reconnect with a vital part of their lives. With years of experience and a strong foundation in hearing aid technology and selection, Dustin is passionate about making a meaningful impact on his patients’ quality of life. He vividly recalls the first time he saw someone experience hearing aids and their face lit up with joy and awe. That moment revealed the transformative power of hearing care and continues to fuel his dedication to the field.

Dustin’s approach is deeply patient-oriented and collaborative. He takes time to understand each individual’s lifestyle, goals, and unique hearing needs. Rather than offering a one-size-fits-all solution, he presents clear, personalized options and works closely with each patient to find the path that best supports their life and well-being.

Dustin is committed to continuous learning and personal growth. His thoughtful, empathetic nature carries through in both his professional care and his everyday interactions, making him a trusted partner in each patient’s hearing journey.

BC-HIS; Licensed in MD, WV and VA. Christine Cubelo brings clinical experience and a deeply personal connection to hearing healthcare. After unknowingly living with Auditory Processing Disorder for much of her life, she discovered her hearing challenges while working as an Audiology Assistant in 2013. That pivotal moment sparked a profound empathy and drive to help others facing similar struggles. Christine now advocates for her patients with the same passion she would for herself or a loved one, using her expertise to guide them toward clarity and connection.

Christine’s care philosophy centers on curiosity and solutions focused on lifestyle. She prioritizes understanding where her patients spend their time before discussing technology, because hearing care should fit into real life, not the other way around. With certifications in Hearing Assistive Technology, Interactive Metronome therapy, and tinnitus management, Christine offers a comprehensive and personalized approach to hearing wellness.

Christine enjoys hiking, walking her two dogs with her husband, trying new restaurants, and attending live theater and comedy shows. She’s also a lifelong learner, frequently joining webinars and seminars on topics ranging from ceramics and cooking to emerging therapies and gadgets.

Dr. Stephanie Douglas brings a rich and interdisciplinary background to her work in audiology. With over a decade of study in human language acquisition, beginning with foreign languages and linguistics, then speech pathology, and ultimately audiology, she combines scientific insight with compassionate care. Her passion lies in applying this knowledge to support patients across a wide range of needs, including hearing aid technology, pediatrics, special populations, tinnitus, and misophonia. For Dr. Douglas, audiology is not just a profession; it’s her passion and a privilege.

Dr. Douglas believes that good education is the best medicine aside from the medicine itself. She takes time to educate each patient about their hearing loss and its impact on daily life, using current scientific research to guide the conversation. Her goal is to empower patients with knowledge so they feel confident in their care decisions. She’s seen firsthand that the most successful outcomes come from patients who are equipped to recognize and celebrate their progress from the start.

When she’s not working with patients, Dr. Douglas enjoys spending time in the kitchen as an avid baker. Her specialty? Crafting the perfect loaf of sourdough bread.

Kaitlin believes great service begins with listening. As a Patient Care Coordinator, she strives to make every interaction positive and stress-free, whether she’s scheduling appointments, coordinating care, or answering questions. Her goal is simple but powerful: ensure every patient feels genuinely valued and supported.

Kaitlin’s calm, compassionate approach helps patients feel at ease from the very first call. Her attention to detail and heartfelt communication make her a trusted guide through the care journey, and her dedication shines through in everything she does.

When she’s not at work, Kaitlin’s happiest outdoors — fishing, hunting, and soaking up nature’s peace. She’s also a proud mom of twin boys who keep life exciting and full of laughter. Family means everything to her, and she cherishes every moment they share together.

The driving force behind Kassandra’s passion for hearing healthcare came from her Gram, whose hearing loss revealed how deeply communication impacts quality of life. Witnessing the joy her grandmother felt when she could once again hear the birds in her garden inspired Kassandra to dedicate her career to helping others reconnect with loved ones and rediscover life’s meaningful details. With nine years of experience, she takes pride in being a strong Hearing Care Consultant, combining technical expertise with heartfelt compassion.

Kassandra believes that exceptional hearing care begins with empathy and trust. She provides a thorough, compassionate approach that considers not only the clinical aspects of hearing health but also the mental and emotional components. By individually assessing each patient’s needs, she tailors solutions that restore confidence and connection. Her specialties include tinnitus management, advanced hearing aid technology, programming, and peer/provider training. Every patient deserves the same caring, compassionate, and understanding approach her grandmother received — and ensuring that standard of care is her priority.

Grounded by nature, Kassandra finds joy in gardening, hiking trails along Lake Michigan, and listening to the waves on the beach. She doesn’t watch TV, preferring instead to fill her days with music of all genres while cooking every meal she eats. Her adventurous spirit shines through in weekend travels to new cities, running local 5k races, and exploring Wisconsin’s country back roads. Whether attending Milwaukee’s summer festivals, BBQing with friends and family, or getting lost in a good book, Kassandra embraces life with energy, curiosity, and gratitude.

Licensed in NJ & PA. Dr. Haley Fulforth’s journey into audiology began at The Pennsylvania State University, where she studied Communication Sciences and Disorders. She later earned her Doctorate from Salus University, and it was there that she discovered her passion for hearing healthcare. The ability to transform someone’s life so quickly through hearing aids captured her heart—and continues to fuel her dedication to the field.

Dr. Fulforth is a strong advocate for Patient-Centered Care. She believes that every individual deserves personalized attention, and she works closely with each patient to ensure their hearing solutions align with their lifestyle, preferences, and goals. Her expertise in geriatric audiology and hearing aid technology allows her to deliver compassionate, effective care across a wide range of needs.

When she’s not helping patients reconnect with the world around them, Dr. Fulforth enjoys spending time “down the shore” with her husband Mike and their three children — Michael, Francis, and Stella. She’s also an avid runner who loves half marathons, and she’s always up for good coffee, a glass of wine, and buffalo chicken fingers.

Tyler Yucha’s passion for helping others was shaped by growing up in a family of healthcare providers. With a background in psychology and a deep interest in how people think, feel, and connect, Tyler found hearing healthcare to be the perfect intersection of technology, compassion, and human connection. He is inspired by the opportunity to restore communication and improve quality of life — socially, emotionally, and cognitively — for each patient he serves.

Tyler’s care philosophy centers on empathy, education, and personalized support. He listens closely to each patient’s concerns and crafts individualized plans that enhance communication and promote long-term brain health. By recommending high-quality hearing aids and setting realistic expectations, Tyler empowers patients to feel confident and in control of their hearing journey.

Outside of work, Tyler enjoys cooking and baking, exploring new places, and playing board games. He cherishes quality time with his partner, Sarah, and their cat, Tombo — bringing the same warmth and attentiveness to his personal life that he offers in his professional care.

Scott Forte’s passion for hearing healthcare was born from personal experience. Watching his grandparents navigate hearing loss in their later years inspired him to pursue a career where he could make a meaningful impact. His mission is to help others avoid the isolation and frustration that often come with untreated hearing challenges.

Scott believes in treating every patient like a person — not a number. He takes time to truly listen to each individual’s struggles with hearing, ensuring that the solutions he provides are tailored to their unique needs. His empathetic and personalized approach helps patients feel heard, understood, and supported throughout their hearing journey.

Based in Phoenix, Scott brings warmth and dedication to his practice. When he's not helping patients reconnect with the sounds of life, he enjoys hiking, biking, listening to music, and going to the movies with his wife. His commitment to improving lives through better hearing speaks volumes — patients can expect a caring professional who’s genuinely invested in their well-being.

Linda Galland’s commitment to hearing healthcare is inspired by a family legacy rooted in speech and science. With nearly two decades of experience, she brings both wisdom and warmth to her role. Linda believes that every patient’s hearing journey is personal, and she approaches each interaction with empathy and attentiveness — ensuring individuals feel truly heard and supported.

Linda understands that hearing needs vary widely, and she tailors her recommendations to each patient’s comfort level and lifestyle. By listening carefully and offering expert guidance, she helps patients find solutions that fit their unique situations. Her goal is to empower individuals with confidence and clarity in their hearing care.

To rejuvenate her spirit and calm her mind, Linda turns to the great outdoors. Living in Oregon, she embraces the state’s vast and varied terrain — from mountains to coastlines — as a source of peace and inspiration. Nature fuels her balance and brings joy to her everyday life.

Lizy’s mission in hearing healthcare is deeply personal. She watched her grandmother struggle with unaddressed hearing loss, unaware that seeking help earlier could have played a crucial role in delaying or preventing her Alzheimer’s diagnosis. The heartbreak of losing that connection inspired Lizy to take action. With a deep heart for seniors, she has made it her life’s purpose to educate and support families so they don’t have to experience the same loss of communication. Her dedication ensures that patients remain actively engaged with the people they love for as long as possible.

Lizy believes exceptional hearing care begins with trust, empathy, and active listening. She treats each patient as an individual, not just an audiogram, guiding them through comprehensive evaluations and custom fittings with transparency and zero pressure. Fully bilingual in English and Spanish, Lizy ensures that every patient feels understood, respected, and confident throughout their journey to better hearing. Her specialties include custom hearing instrument fittings and tinnitus management.

Outside of the clinic, Lizy enjoys staying active and creative. She is currently dedicated to mastering the art of the Argentine tango, and when it’s time to unwind, she finds joy in the storytelling and cinematography of classic black‑and‑white films.

Rocky D. Quiller brings four decades of experience and a deeply rooted commitment to service. After completing a year of college, Rocky dedicated two years to a church-sponsored mission, followed by active duty in the United States Air Force. Upon returning to civilian life, he resumed his education and joined the family business, helping individuals with hearing loss reconnect with the world around them.

Rocky’s philosophy centers on respect, dignity, and personalized care. He understands that hearing loss affects each person differently, and he tailors his approach to meet those unique needs. His practice encourages patients to actively participate in their care, advocates for accessible communication environments, and provides ongoing support to help individuals maintain their hearing health and quality of life.

As a proud parent of eight children and an active member of a large extended family, Rocky’s life is full of graduations, recitals, sporting events, and celebrations. He and his family embrace adventure through outdoor activities like camping, hiking, fishing, and even the occasional skydiving trip! Deeply committed to faith, family, and community, Rocky also serves with the Wake County Interfaith Disaster Relief Team and volunteers with Scouting America (formerly Boy Scouts of America).

With a dual foundation in hearing healthcare and exercise physiology, David Woolever brings a holistic approach to patient wellness. With dedicated service, he has built a reputation grounded in patience, empathy, and a genuine desire to help others — particularly older adults navigating the challenges of hearing loss.

David’s combined expertise allows him to focus not only on improving hearing outcomes but also enhancing overall well-being. His unique background helps bridge physical health and auditory care, creating a more complete patient experience.

David is passionate about service and meaningful connection. Whether guiding patients through their first hearing aid fitting or supporting healthier lifestyles, his philosophy is simple: meet people where they are, and care deeply. His style is anchored in listening, understanding, and providing steady encouragement through every step of their journey.

A devoted advocate for wellness in all its forms, David spends his time staying active — whether through fitness, outdoor exploration, or moments of quiet reflection. He believes in the power of movement and balance, both professionally and personally, and draws energy from helping others thrive in mind and body.

Daniel Perez has dedicated the past two decades to helping people reconnect with the world around them through better hearing. His journey began with an externship at a respected ENT group in San Antonio, where he was quickly offered a position upon graduation. Since then, Daniel has built a career rooted in technical expertise and heartfelt care, driven by a simple but powerful goal: to improve lives through sound. Whether it’s restoring the joy of conversation or the subtle beauty of everyday moments, Daniel finds deep fulfillment in every patient success story.

Daniel’s care philosophy is grounded in individualized attention and patient empowerment. He listens closely to each patient’s concerns and tailors solutions that fit their unique needs. With advanced skills in hearing aid programming, ear mold impressions, and repair management, Daniel ensures that every device functions optimally. He also takes time to educate patients and their families, helping them make informed decisions about their hearing health and building trust through transparency and follow-through.

Outside the clinic, Daniel enjoys spending time outdoors, going for runs, and making meaningful memories with his family. His love for nature and connection mirrors the care and dedication he brings to his work every day.

Tracy Efe has always been fascinated by how technology can transform lives. Once she learned how advanced hearing solutions could not only improve hearing but also rebuild confidence and relationships, she knew this was the work she wanted to do. Every fitting, every adjustment, is a chance to solve a puzzle that unlocks someone's world again.

Tracy’s approach to hearing care focuses on personalized solutions that combine advanced technology with compassionate guidance. She believes every person's hearing journey is unique and takes the time to understand individual needs, lifestyles, and goals. By providing expert fittings, ongoing support, and clear communication, Tracy aims to empower her clients to reconnect with the world around them with the gift of sound.

When she’s not helping people hear their best, Tracy enjoys spending time with her dogs, who keep life joyful and full of energy. She’s passionate about cooking — whether experimenting with new recipes or perfecting old favorites — and loves exploring new places, from spontaneous weekend getaways to international adventures.

Juliet Koktapeh has been a licensed Hearing Instrument Specialist for almost a decade, serving patients in the San Jose area with compassion and expertise. Her journey into hearing healthcare was inspired by her father’s struggle with hearing loss. Witnessing his challenges firsthand sparked a deep desire to help, and ultimately led Juliet to pursue her license and dedicate her career to improving lives through better hearing. She specializes in hearing aid technology and is passionate about helping patients reconnect with the world around them.

Juliet believes that building trust and rapport is the foundation of successful care. She takes time to listen closely to her patients, understand their unique needs, and communicate clearly throughout the process. Her goal is to provide personalized support that empowers each individual to achieve the best possible hearing experience and quality of life.

Juliet finds joy and balance in the great outdoors, often hiking, camping, and exploring nature with her family. Her world revolves around her child, and she thoughtfully plans her days around his interests, creating lasting memories through shared adventures and meaningful moments.

After earning his Bachelor of Science degree in Biology at Missouri State University, Austin discovered his passion for hearing healthcare — a field that perfectly blends his interests in biology, technology, and sound. Inspired by his wife’s positive experiences as a hearing aid user, he was motivated to help others succeed in hearing better. With ten years of experience, Austin is dedicated to guiding patients toward improved communication and a fuller quality of life.

Austin believes that exceptional hearing care is built on positivity, patience, and kindness. His goal is to exceed expectations by providing individualized care and guidance tailored to each patient’s unique needs. He ensures that every person he works with feels supported throughout their entire hearing health journey, from the first evaluation to long-term success with hearing solutions.

Beyond the clinic, Austin enjoys gardening, reading, and listening to music. He and his wife share a love for St. Louis City SC games, traveling, and spending time with their two children. Together, they enjoy exploring local parks, taking short road trips, and creating family adventures around St. Louis.

John Scott entered hearing healthcare with a clear goal: to change lives in a single appointment. Moments like helping a patient hear their grandchild’s voice clearly for the first time in years are unforgettable — and they fuel his passion for the field. With seven years of experience, John brings both technical expertise and heartfelt care to every patient interaction.

John believes that hearing care is about more than devices — it’s about restoring connection, confidence, and quality of life. He listens closely to each patient’s challenges and goals, tailoring solutions that are both precise and personal. His approach combines clinical skill with advanced technology and is grounded in education, trust, and ethical care. John empowers patients to understand their hearing health and supports them through every step of their journey.

Faith and family are central to John’s life. When he’s not in the clinic, he’s coaching hockey for his three boys and enjoying time with loved ones. His dedication to teamwork and mentorship carries through in both his personal and professional life.

ASHA Certified; Licensed in NY, GA, OK, AZ & PA. Dr. Amanda Brady always knew she wanted to make a meaningful difference in people’s lives. Initially drawn to nursing, she realized her passion lay in non-invasive, patient-centered care — leading her to audiology. With seven years of experience, Dr. Brady finds deep fulfillment in helping patients reconnect with loved ones through better hearing. Seeing someone light up when they can fully engage in conversation again is one of her greatest joys.

Dr. Brady’s care philosophy is rooted in personalization and relationship-building. She takes time to understand each patient’s lifestyle, communication needs, and personal goals, tailoring hearing solutions that are both practical and empowering. Whether she’s guiding patients through technology choices, offering education, or providing ongoing support, her goal is to improve quality of life — not just treat hearing loss.

Dr. Brady is a devoted animal lover with a senior cat and a three-legged senior dog who bring joy and perspective to her life. She expresses her creativity through crafting and face painting, often participating in weekend celebrations. Her love for travel and exploration fuels her curiosity and keeps her inspired — both personally and professionally.

Board-Certified Hearing Instrument Specialist in CO, IA, ID, IL, FL, KY, MN, ND, RI, VA. April Cordova entered the hearing healthcare field with a natural drive to serve others and a vibrant personality that makes her a joy to work with. She holds a Bachelor’s degree in Speech Communication. With two decades of experience and deep expertise in hearing aid technology, April is passionate about helping people reconnect with the sounds that shape their lives. She finds fulfillment in guiding patients through their hearing journey, knowing that each connection made is a step toward greater confidence and quality of life.

April’s care philosophy is rooted in empathy, energy, and personalized support. She takes time to understand each patient’s unique needs and lifestyle, offering tailored solutions that empower them to thrive. Her collaborative approach ensures that patients feel heard, respected, and confident in their care decisions.

April is an outdoor enthusiast who enjoys biking, hiking, kayaking, and paddleboarding. During the winter, she channels her creativity into oil painting and jigsaw puzzles while dreaming of summer adventures. Her zest for life and genuine warmth shine through in everything she does, making her not just a provider but a true partner in hearing health.

Jeff’s journey into hearing care is deeply personal. Growing up with chronic issues in his right ear, he experienced swimmer’s ear, trauma‑related hearing loss, and even underwent middle ear surgery at 18 in hopes of restoring his hearing. When the procedure didn’t bring the improvement he hoped for, Jeff carried that experience with him into adulthood. Nearly a decade later, he discovered the path of becoming a Hearing Instrument Specialist — a moment that changed everything. He realized he could turn his own challenges into purpose by helping others navigate the same struggles he once faced.

Today, Jeff brings that lived experience into every patient interaction. He understands firsthand what it feels like to miss out on conversations, connection, and confidence — and he’s committed to ensuring no one walks that journey alone.

Jeff’s philosophy is simple: treat every patient like family. He believes we are all connected, and that authenticity, kindness, and genuine care are the foundation of meaningful hearing healthcare. His goal is to create a space where patients feel understood, supported, and empowered to take control of their hearing health. Through honesty, patience, and a personable approach, Jeff helps individuals make informed decisions with comfort and confidence.

Family is at the center of Jeff’s world. As a proud father of seven, his life is full, joyful, and always moving. Whether he’s spending time with his children or embracing the beautiful chaos of a big family, Jeff brings the same warmth, dedication, and heart to his home life that he brings to his patients every day.

ASHA Certified, Clinical Certificate of Competence; Licensed in FL, ID, MT, OH, OR, TN, UT. Dr. Brittany Komes’s journey into audiology was shaped by a deep sense of duty and compassion. Early in her career, she worked closely with veterans experiencing severe tinnitus and PTSD — experiences that inspired her to pursue specialized care in holistic strategies and advanced training in AI and neurology. Her mission is clear: to help people reconnect with the world through sound, whether they’re veterans, civilians, memory care patients, or musicians with highly trained ears.

Dr. Komes has served clients in Veterans Affairs, Quantico, and the FBI, and has led audiology departments across multiple practice locations. Her work combines cutting-edge technology with personalized care, ensuring each patient receives the highest standard of hearing support.

Dr. Komes believes in care that’s centered around the individual. She takes time to understand each patient’s goals, expectations, and challenges, crafting solutions that are both practical and transformative. Her expertise in tinnitus management, partner communication, and hearing aid software allows her to deliver nuanced, effective care tailored to each person’s lifestyle and listening history.

As a musician and researcher, Dr. Komes brings a unique perspective to hearing healthcare. She’s passionate about the intersection of technology and artistry — and excited about the future of hearing care.

ASHA Certified, Clinical Certificate of Competence; Licensed in AZ, CA, CT, MD, NC. Dr. Torgerson always knew she wanted to help people.  Initially set out to major in Bio/Pre-Med, a chance encounter in her Social Studies class during freshman year of college led her to discover the world of Speech Language Pathology and Audiology, and she hasn’t looked back ever since. With 10 years of experience under her belt, Melissa’s mission has remained the same: to help people through implementing an evidence-based approach.

Dr. Torgerson’s approach combines an evidence-based approach with empathy.  She believes it’s essential to provide the best possible care, which has been proven effective and thoroughly researched, while also personalizing care to each patient, ensuring every patient feels heard and understood.

As a first-time mom to a beautiful 9-month-old baby girl named Penelope, Dr. Torgerson spends most of her time outside the office navigating the treacherous waters of early childhood with her husband Kevin and firstborn daughter, Abby the basset hound.  

With over 16 years of experience in hearing care, Chelsea is driven by a deep passion for helping people reconnect with the world around them. She believes that every patient is unique and deserves to be treated with the same care and respect she would offer her own family. For Chelsea, hearing care is not just about improving sound — it's about restoring confidence, independence, and joy.

Chelsea creates a welcoming and supportive environment where patients feel truly seen and valued. She takes time to understand each individual beyond their hearing loss — learning about their families, their goals, and what motivates them to seek care. Through meaningful connection, clear communication, and honest guidance, Chelsea empowers her patients to make informed decisions and embrace better hearing with confidence.

Chelsea enjoys spending time with her husband of 20 years and their young daughter. Together, they love being outdoors — caring for their ducks, playing with their dog, and exploring the creek behind their home in search of interesting rocks. Her love for nature and simple joys reflects the same warmth, curiosity, and care she brings to her work every day.

Dr. Nathan Wells brings both professional expertise and personal experience to his work in adult hearing aid technology. After experiencing hearing loss himself and spending time in a traditional office setting, he decided to return to school and pursue a career that would allow him to make a more profound impact on others’ lives. With over a decade of experience and ASHA certification, Dr. Wells is committed to helping patients reconnect with the world around them through better hearing.

Dr. Wells believes that communication is not a luxury; it’s a necessity. His goal is to help patients fully engage with their surroundings and strengthen their connections with friends and family. He approaches each case with empathy, precision, and a deep understanding of the challenges his patients face, tailoring solutions to meet their unique needs and lifestyles.

Based in sunny Denver, Dr. Wells enjoys spending time outdoors hiking, walking in the park, and rock climbing. He’s also a fan of board games and loves the mix of strategy and connection they bring. Whether scaling a cliff or solving a puzzle, Dr. Wells brings curiosity and energy to everything he does.