Donell leads with clarity, empathy, and strategic vision, creating operational systems that empower teams and elevate patient care across all regions. Her guiding belief is that care is the foundation of operational excellence. Whether she’s refining workflows, onboarding new team members, or reinforcing organizational values, Donell ensures that every individual feels seen, supported, and set up for success.

Donell’s leadership is both intentional and inspiring. She anticipates needs, communicates with heart, and builds a culture where excellence and recognition go hand in hand. Her ability to balance precision with compassion makes her a driving force behind our growth and a trusted champion of our mission.

Donell is a proud Girl Scout Troop Leader, a mom to two daughters — 18 years apart — and a joyful grandma to three. Her life is filled with mentorship, laughter, and love, both at home and in the workplace.

Benjamin Wright is a dedicated hearing specialist with over two decades of experience helping individuals of all ages improve their communication and quality of life through better hearing. His approach is rooted in personalized, evidence-based care that empowers patients to reconnect with the world around them.

Beyond his clinical work, Benjamin plays an active role in shaping the future of hearing healthcare. He serves as an Advisory Board Member for Oticon and sits on the committee for the International Hearing Society’s Managed Care and Compliance, helping advance industry standards and patient advocacy.

Since 2011, Benjamin has also served as a Starkey Hearing Angel, supporting global efforts to provide hearing aids to underserved communities. His professional excellence has earned him recognition as a four-time CEO Circle member, reflecting both his impact and commitment to the field.

Whether working directly with patients or guiding broader initiatives, Benjamin focuses on connecting people with the resources and support they need to hear — and live — better.

Benjamin loves spending time with his close-knit friends and family, playing tennis, traveling to new places, and enjoying the outdoors. Whether it’s exploring a new destination or sharing simple moments, Benjamin values experiences that bring people closer.

Marvin Thomas began his journey in hearing healthcare with a strong academic foundation, earning a degree in Communication Sciences and Disorders from East Carolina University. He continued his education at Nova Southeastern University in Florida, deepening his expertise in communication disorders and patient care.

Starting in Coral Springs, Florida, with Miracle-Ear, Marvin quickly built a reputation for exceptional patient service and leadership. After joining Connect Hearing in Miami, he eventually relocated to Maryland. He began his impactful work with Innovative Hearing, where his dedication earned him a promotion to national manager and a return to St. Petersburg, FL.

Now serving as National Senior Provider Manager, Marvin oversees provider operations across the country. He’s passionate about supporting care teams, building strong connections, and creating meaningful experiences that elevate the patient journey.

A deep commitment to excellence and collaboration drives Marvin’s leadership. He focuses on empowering providers, enhancing service models, and integrating innovation into everyday care. His ability to see both the operational and personal sides of hearing healthcare allows him to foster strong, patient-centered teams nationwide.

Marvin finds balance through time spent near the ocean, enjoying the outdoors, and relaxing on the water. A lover of live music, he often plays guitar and cherishes time with friends, family, and his two children—Layla and Marvin—who inspire his work and keep him grounded.

Shari Ezra brings a calm, attentive, and client-centered approach to every financial interaction. Her philosophy is simple: excellent service means delivering it completely and making each client feel genuinely valued. With a keen eye for detail and a heart for service, Shari listens closely, responds with empathy, and ensures that every bookkeeping task is handled with precision and care. Her work supports not just the numbers — but the people behind them.

Shari exemplifies the kind of quiet excellence that keeps operations running smoothly. Her ability to balance accuracy with warmth makes her an indispensable part of the team. Whether she’s reconciling accounts or offering a reassuring voice during a billing question, Shari shows up consistently, professionally, and with heart. She’s not just managing ledgers, she’s building trust, one transaction at a time.

Shari has been a devoted Ed Sheeran fan since 2013! His music has been the soundtrack to many of her life’s moments, and she’s always up for sharing a favorite lyric or discovering a new release. For Shari, music is a source of joy, reflection, and connection.

Dan Frances brings a thoughtful, empathetic, and service-driven mindset to every scheduling interaction. Her approach centers on making people feel genuinely valued and supported. By actively listening, anticipating needs, and communicating with clarity, Dan Frances ensures that each person she assists experiences a smooth and reassuring journey from start to finish. Her goal is simple yet powerful: to make someone’s day a little easier.

Dan Frances exemplifies the kind of care and intentionality that builds trust. Her ability to connect with customers through empathy and precision makes her a standout teammate. Whether navigating complex schedules or offering a calming presence during busy moments, Dan Frances consistently shows up with reliability and heart. She’s not just coordinating calendars, she’s creating comfort and confidence with every interaction.

Dan Frances is an adventurer at heart! She’s recently discovered a love for hiking and dreams of one day conquering the highest mountain in the Philippines. For her, the thrill lies in challenging herself and exploring new places. Whether she’s tackling a trail or mastering a new skill, Dan Frances embraces each journey with curiosity and courage.

Clarissa brings empathy, attentiveness, and a solution-focused mindset to every customer interaction. She believes that excellent service means more than solving problems; it’s about creating a positive experience where people feel genuinely cared for. By listening closely, responding with professionalism, and going the extra mile, Clarissa ensures that each person walks away with confidence and trust in the support they received.

Clarissa’s thoughtful approach and steady presence make her a vital part of the team. Her ability to balance efficiency with compassion helps build lasting relationships with those she serves. She doesn’t just manage scheduling and referrals; she creates moments of reassurance and connection that reflect her deep commitment to service.

Clarissa is a natural leader and multi-talented powerhouse. She was the captain of her swimming team, began modeling at the age of five, and proudly serves as the eldest sibling and breadwinner in her family. Her drive, resilience, and heart shine through in everything she does, both in and out of the workplace.

Joan Jean brings empathy, attentiveness, and a deep commitment to patient-centered care. She believes that great service means making every patient feel heard, respected, and genuinely cared for. In the hearing care field, where emotions often run high, Joan Jean approaches each interaction with kindness and patience. Her goal is to create a positive experience that leaves people feeling valued and supported.

Joan Jean treats every conversation as an opportunity to build trust. She listens with intention, responds with empathy, and follows through with care, whether that means finding answers, offering reassurance, or simply being a steady voice on the other end of the line. Her dedication to showing people that they matter makes her an irreplaceable part of the team.

Joan Jean is a big believer in the power of positivity. Her favorite quote is: “Start where you are. Use what you have. Do what you can.” – Arthur Ashe. She lives by this mantra, spreading good energy through kind words, warm smiles, and dependable support. And when she needs a boost, she turns up the music and dances like no one’s watching. It’s her favorite way to lift her spirits and keep the joy flowing.

Sheen leads with purpose and compassion, guided by the belief that every action reflects who we are. Whether assisting a high-profile individual or someone with quieter influence, she treats each interaction with equal dignity, respect, and care. Her approach to service goes beyond tasks; it’s about making a meaningful impact in someone’s day and contributing to a more thoughtful world.

Sheen’s presence is both grounding and inspiring. She reminds us that excellence is measured not just in outcomes, but in how we treat others along the way. Her consistency, grace, and intentionality elevate our culture and reinforce the values we strive to live by.

When Sheen wants to bond with others, she chooses activities no one’s tried before so that everyone can be equally, hilariously bad at it. It’s her way of creating authentic, laughter-filled moments that bring people closer together.

Robert brings precision, empathy, and a deep commitment to excellence in every appointment he sets. For him, excellent service isn’t just about meeting expectations; it’s about going the extra mile. He focuses on the small details that leave a lasting impression: the tone of the conversation, the shift from tension to ease, and the feeling of being genuinely cared for. Even when answers aren’t immediately available, Robert ensures that every client walks away feeling heard, respected, and valued.

Robert’s ability to put himself in the client’s shoes makes him a standout in service. His thoughtful demeanor and attention to emotional nuance turn routine calls into meaningful experiences. He doesn’t just deliver information—he delivers reassurance, professionalism, and a sense of connection. Robert’s dedication to quality and care helps elevate the entire team.

Robert is a passionate foodie and music lover who believes both are universal languages. A former chef, he still finds joy in cooking and exploring flavors that bring people together. He also sings and performs live, embracing the adrenaline rush of being on stage. Whether he’s crafting a dish or captivating a crowd, Robert brings creativity, culture, and heart to everything he does.

Raul brings a thoughtful, solutions-driven mindset to both patient support and technical operations. Whether he's coordinating referrals or resolving IT challenges, Raul approaches each task with precision, patience, and a deep sense of responsibility. His guiding philosophy, treating every patient with the same compassion we’d offer our own family, shapes how he builds trust and delivers care.

Raul’s ability to stay calm under pressure and lead with empathy makes him a steadying force across departments. He doesn’t just fix problems, he anticipates them, communicates clearly, and follows through with integrity. His commitment to enhancing the patient experience is matched by his dedication to helping teammates succeed, whether through tech troubleshooting or workflow improvements. Raul’s presence is one of quiet reliability and genuine kindness.

Raul’s favorite quote is “Ad astra per aspera” — a Latin phrase meaning “To the stars through difficulties.” It’s a fitting reflection of his work ethic and outlook: challenges are just stepping stones to something greater. Whether he’s streamlining a referral process or fine-tuning a system, Raul keeps his eyes on the bigger picture and brings others along with him.

Cristine brings empathy, reliability, and a strong sense of purpose to every patient interaction. She believes that great customer service is more than just a task, it’s a commitment to building trusted relationships. As a Virtual Patient Care Coordinator for a hearing company, Cristine serves as a dependable human connection from the very first conversation. Her goal is to be a resource and guide for those seeking to improve their hearing, making sure they feel supported and confident every step of the way.

Cristine’s thoughtful approach and dedication to service make her a standout teammate. She consistently goes beyond expectations, offering not just solutions but reassurance and care. Her ability to connect with patients and build trust helps create meaningful experiences that reflect the heart of our mission.

Cristine has mastered the art of balance between adventure and relaxation. She loves exploring the outdoors through swimming, snorkeling, and walking, but also enjoys diving into the world of Korean dramas for a cozy escape. Whether she’s chasing waves or binge-watching a favorite series, Cristine brings joy and curiosity to everything she does.

Mark brings a deeply empathetic and intentional approach to every interaction. His philosophy centers on listening fully, responding with kindness, and creating moments of genuine connection. In his quality assurance role, he ensures that every call reflects the values of care, respect, and professionalism, helping our team deliver not just solutions, but experiences that leave people feeling valued.

Mark’s presence elevates our standards and our culture. He reminds us that service is more than efficiency; it’s about how we make people feel. His thoughtful feedback, calm demeanor, and commitment to excellence help shape a call center environment where compassion and consistency go hand in hand.

Mark’s creativity shines in the kitchen, where he sees every ingredient as an opportunity. Whether it’s a full pantry or just a few odds and ends, he can whip up something delicious and unexpected. For him, cooking is a playground, and every dish is a chance to improvise, delight, and nourish.

Cheska brings reliability, positivity, and a trust-building mindset to every scheduling interaction. She believes that customer service isn’t just about solving problems, it’s about creating trust, one thoughtful moment at a time. With a focus on clear communication and genuine care, Cheska ensures that each person feels supported and valued throughout the process.

Cheska’s consistency and upbeat attitude make her a joy to work with. Her ability to stay grounded while celebrating progress, no matter how small, helps foster a culture of encouragement and momentum. She doesn’t just manage tasks; she builds confidence and connection with every interaction.

Cheska has a habit of celebrating small wins, even if it’s just crossing off a to-do list. Her appreciation for progress keeps her motivated and brings a sense of joy to her daily work. Whether she’s tackling a challenge or wrapping up a call, Cheska knows how to make each moment count.

Lauren leads with heart and precision, ensuring that every patient and team member feels genuinely supported. Her philosophy, treating others the way you want to be treated, guides her approach to care coordination, making sure no detail is overlooked and no voice goes unheard. Whether she’s streamlining a process or offering a listening ear, Lauren brings a calm, thoughtful presence that elevates both service and morale.

Lauren’s dedication to going above and beyond is felt in every interaction. She doesn’t just manage care, she cultivates connection, trust, and respect. Her ability to balance empathy with efficiency makes her a cornerstone of our support system. From resolving concerns to uplifting her team, Lauren embodies the kind of leadership that inspires confidence and compassion.

Outside of work, Lauren pours her energy into her community and her creativity. She leads a local women’s outreach group that supports women and children, and she’s a go-to planner for weddings and special events. Whether she’s organizing a celebration or spending quality time with loved ones, Lauren brings joy, purpose, and generosity to everything she does.

Earl Greggi brings a genuine sense of care and connection to every scheduling conversation. For him, great service starts with truly seeing the person on the other end of the line — listening with intention, responding with empathy, and creating a positive experience from start to finish. Earl believes that consistency builds trust, and he treats every interaction as a chance to make someone’s day smoother, easier, and more reassuring.

Earl is the kind of teammate who leads with heart and follows through with precision. His ability to balance warmth and professionalism makes him a standout in fast-paced moments. Whether he’s navigating a complex schedule or offering a calm voice during a busy day, Earl shows up reliably, with kindness and a deep commitment to service. He’s not just booking appointments — he’s building relationships.

Earl is a lifelong basketball fan and a proud LeBron James supporter, his personal GOAT (with full respect to the Jordan crowd!). He’s a dad to two boys and dreams of passing on his love for the game. Whether he’s watching highlights or shooting hoops with his kids, Earl finds joy in the rhythm, teamwork, and passion of basketball.

Eve brings empathy, attentiveness, and a deep sense of care to every customer interaction. She believes that great service is rooted in human connection, going beyond the task to truly understand and anticipate each customer’s needs. Her goal is to make every person feel valued and respected, while striving for first-call resolution to ease their journey and build lasting trust.

Eve’s thoughtful approach and commitment to excellence make her a standout teammate. She doesn’t just fulfill requests; she creates meaningful experiences through patience, professionalism, and genuine compassion. Her ability to connect with others and deliver consistent, high-quality service helps strengthen relationships and elevate the team’s impact.

Eve is a miracle baby and proud survivor, carrying a quiet strength that inspires those around her. She’s guided by her favorite quote: “It is what it is. If it is meant for you, it will always find its way back to you.” Her resilience and wisdom shine through in both her work and her outlook on life.

Katy brings calm, clarity, and care to every customer interaction. For her, great service means creating moments of relief, when a customer feels truly supported and grateful for the help they received. As a translator and virtual support assistant, Katy focuses on clear communication and thoughtful assistance, making sure each person feels understood and valued.

Katy’s gentle presence and dedication to service make her a trusted teammate. She approaches each task with patience and precision, helping bridge gaps and ease frustrations. Her ability to turn challenges into comfort through language and empathy is what sets her apart.

Katy is a passionate crafter who finds joy in crochet, embroidery, macrame, and more. Her love for handwork reflects her attention to detail and creativity, whether she’s weaving threads or weaving understanding between people.

Sandra brings clarity, compassion, and a strong sense of ownership to every patient interaction. She specializes in providing clear directions to clinics and timely updates on hearing aid status, ensuring patients feel informed and supported throughout their care journey. Her approach centers on prioritizing customer relationships, using empathy and responsiveness to build trust and deliver solutions quickly and effectively.

Sandra leads with intention and accountability. She’s committed to owning the work, identifying challenges, defining solutions, and ensuring tasks are completed accurately and on time. Her ability to connect with patients through thoughtful communication and genuine care makes her an essential part of the team. Sandra doesn’t just provide information, she creates a reassuring experience that reflects our values.

Sandra is passionate about service that goes beyond the bottom line. She believes that empathy isn’t just a skill, it’s a mindset. Her dedication to meaningful connection and timely support helps patients feel seen, heard, and truly cared for.

Veronica M. Lannan entered the field of hearing healthcare with a clear purpose: to make a meaningful impact in people’s lives. With a focus on hearing aid technology, she’s passionate about helping individuals rediscover the sounds that connect them to the world. For Veronica, hearing care goes beyond sound — it’s about restoring confidence, joy, and the ability to fully engage in life’s most important moments.

Veronica believes that every hearing journey is deeply personal. Her approach centers on building trust and understanding each patient’s unique needs. By blending clinical expertise with genuine empathy, she works to improve hearing while enhancing overall quality of life. Her goal is to empower patients to stay connected to the relationships and experiences that matter most.

Veronica finds joy in both faraway travels and local adventures. She enjoys hiking, staying active outdoors, and diving into new ideas through books. Above all, she treasures time with her family, which brings balance, inspiration, and happiness to her everyday life.

Dr. Rachel Afrahim was drawn to hearing healthcare for its unique blend of science, problem-solving, and personal impact. Inspired by her grandmother’s journey with hearing loss, Rachel saw firsthand how improved hearing can restore confidence, strengthen relationships, and reconnect individuals with the world around them. Her passion lies in helping patients not just hear better — but live better.

Dr. Afrahim creates a welcoming environment where patients feel heard, respected, and empowered. She listens closely to understand how hearing challenges affect daily life, and she explains each step of the evaluation and treatment process in clear, relatable terms. Her care is personalized, whether it involves hearing aids, communication strategies, or ongoing support. Through empathy, education, and trust, she helps patients take charge of their hearing health with confidence.

Rachel is currently learning to play music, which has deepened her appreciation for the role hearing plays in emotional and social connection. She enjoys spending time with family and friends, and finds balance through nature hikes that refresh her perspective and energy.

Charter Nicholson’s passion for healthcare is rooted in a simple yet powerful motivation: taking care of people. With over five years of experience as a Hearing Instrument Specialist, Charter brings a compassionate, patient-focused mindset to every appointment, helping individuals reconnect with the world around them through better hearing.

Charter’s care philosophy combines a patient-based approach with proven scientific methods and established best practices. He takes time to understand each person’s unique needs and applies tailored solutions that are both effective and empowering. His goal is to ensure every patient feels heard, supported, and confident in their hearing journey.

Outside of work, Charter enjoys sports and the energy they bring to life. Whether watching a game or staying active, he brings the same enthusiasm and team spirit to his personal interests as he does to his professional care.

Tiasha brings a thoughtful, patient-centered approach to every interaction. She believes that excellent service means going beyond expectations by actively listening, understanding each patient’s unique needs, and responding with care. Her personal touch transforms routine conversations into meaningful moments of support and reassurance.

Tiasha’s ability to connect through empathy and attentiveness makes her an invaluable part of the team. She doesn’t just complete tasks, she builds trust through every interaction. Her calm presence and commitment to excellence help create a service experience that feels personal, respectful, and truly responsive.

Tiasha’s dedication to service speaks volumes on its own. While she keeps her personal hobbies low-key, her impact is anything but quiet; she consistently brings heart, focus, and integrity to everything she does.

Sherri brings a calm, attentive, and solutions-focused approach to patient support. Her priority is simple yet powerful: listen closely and ensure every need is met with care and clarity. Whether assisting providers or patients, Sherri creates a space where people feel heard, respected, and genuinely supported.

Sherri’s steady presence and thoughtful communication make her a trusted ally in every interaction. She doesn’t just resolve concerns, she builds confidence and comfort. Her ability to tune in and respond with empathy helps foster a culture of trust and reliability across our Chicagoland teams.

Sherri lives by a quote that reflects her values: “Angry people want you to know how powerful they are. Loving people want you to know how powerful you are.” — Chief Red Eagle. It’s a reminder of the strength found in compassion, and it shows in the way she uplifts others every day.

Randall Mikutis is a licensed Hearing Instrument Specialist. His passion for helping others led him to the hearing healthcare field, where he finds purpose in improving both communication and cognitive function for his patients. Randall is committed to making a meaningful difference in the lives of those he serves, helping them reconnect with the world around them through better hearing.

Randall’s approach is centered on empathy, education, and personalized care. He takes time to understand each patient’s unique challenges and goals, tailoring solutions that support long-term hearing success. His focus is not only on restoring sound, but also on enhancing the quality of life through improved connection and confidence.

Randall’s passion for helping others doesn’t stop at the clinic door. Whether volunteering in his community, mentoring those new to the field, or simply lending a listening ear to someone in need, he finds fulfillment in acts of service. He believes that kindness and connection are powerful tools, both in hearing care and in everyday life, and he brings that same spirit of compassion to everything he does.

Mary Kate Tadie has spent the past six years helping individuals reconnect with the people who matter most. Her passion for hearing healthcare is rooted in the belief that better hearing leads to stronger relationships, deeper conversations, and a more fulfilling life. She’s committed to making that possible for every patient she serves.

Mary Kate’s approach is centered on connection. She takes time to understand each patient’s lifestyle and communication goals, tailoring solutions that help them engage more fully with friends, family, and the world around them. Her care is compassionate, personalized, and focused on long-term success.

While her bio doesn’t include specific hobbies, Mary Kate’s dedication to helping others connect speaks volumes. Her work reflects a genuine desire to improve lives through the power of hearing.

Cherokee Stewart’s journey into hearing healthcare began with her daughter, who was fit with her first set of hearing aids at age four. Motivated by a desire to understand hearing loss and support her child, Cherokee entered the field and quickly discovered a deep passion for helping others reconnect with the world around them through better hearing.

Cherokee treats every patient like family, offering the kind of care she would want her own loved ones to receive. She builds personal connections by learning about her patients’ interests and hobbies, creating a welcoming and supportive environment. Her compassionate approach ensures that each individual feels heard, respected, and empowered.

When she’s not working, Cherokee enjoys reading and crafting. She’s also currently learning American Sign Language (ASL), further deepening her commitment to inclusive communication and care.

Jackie Cooper’s journey into hearing healthcare began unexpectedly — what started as a one-day temp assignment at a hearing aid center in Chicago turned into a lifelong passion. She quickly advanced from receptionist to office manager, then apprentice, passing her state boards on the first try. Thirty-one years later, Jackie remains deeply committed to helping patients rediscover the joy of communication through hearing aids.

Jackie believes that every patient deserves to be heard — literally and figuratively. She listens closely to understand where each person is on their hearing journey, whether they’re eager, hesitant, or somewhere in between. Her goal is to empower patients with knowledge, realistic expectations, and the tools to say, “I LOVE my hearing aids!” She’s known for her honesty, straightforward guidance, and unwavering support. Since joining Innovative in 2025, Jackie has maintained a $0 refund record, reflecting her dedication to patient satisfaction.

When she’s not working with patients, Jackie enjoys painting, sewing, cooking, and swimming. She’s traveled to 46 U.S. states and 12 countries, and she’s currently writing and illustrating a children’s book. She cherishes time with her two grandsons and takes pride in having two of her three sons licensed as hearing instrument dispensers. Above all, Jackie is driven by a simple philosophy: listen deeply, help generously, and treat every patient like family.

Phillip Zamora’s journey into hearing healthcare began with a deeply personal experience—his father’s struggle with hearing loss. Witnessing the challenges his dad faced in connecting with family sparked Phillip’s curiosity and compassion, ultimately leading him to pursue a career where he could offer real solutions. With a background in speech pathology, Phillip shifted his focus to hearing instrument technology to help families like his own rediscover the joy of clear communication.

Phillip’s philosophy is simple yet powerful: “How can I find the best solution to my patient’s issue?” Whether it’s repairing a broken device or guiding someone through their first experience with hearing aids, Phillip listens closely and tailors his care to each individual’s needs. His goal is always to uncover the reason behind the visit and provide the most effective, personalized solution.

A passionate traveler and avid soccer fan, Phillip is constantly on the move. He loves hearing about his patients’ adventures and activities, and believes that shared interests help build stronger connections. If you’ve got a travel story or a favorite team, Phillip’s all ears—literally and figuratively

With a decade of experience in hearing aid technology, Robert Anderson is passionate about helping patients reconnect with the people and moments that matter most. His work in hearing healthcare is driven by a desire to make a meaningful difference — enhancing lives by restoring the ability to engage fully with the world around them.

Robert understands that no two patients are alike. He takes pride in customizing each treatment plan to reflect the individual’s lifestyle, hearing goals, and personal preferences. His mission is to ensure every patient hears their very best — through thoughtful care, expert guidance, and a commitment to excellence.

Robert brings the same dedication and positivity to life outside the clinic. Whether spending time with loved ones or exploring new interests, he values connection, balance, and the joy of meaningful experiences — all of which inspire his approach to patient care.

With over 20 years of experience as an audiologist, Anna brings a wealth of clinical knowledge and compassion to her practice. She earned her doctoral degree in Audiology from the University of Florida and has worked across a variety of healthcare settings throughout her career. Her diverse background has equipped her with extensive expertise in the diagnostic processes used to assess and treat hearing concerns, allowing her to deliver thoughtful, effective care to every patient she serves.

Anna’s approach is rooted in precision, education, and empathy. She takes time to understand each patient’s unique hearing challenges and applies her deep diagnostic experience to create personalized treatment plans. As a licensed audiologist and hearing aid dispenser, she combines technical skill with patient-centered care — empowering individuals to make informed decisions about their hearing health.

Anna is an active member of the American Academy of Audiology, the American Speech-Language-Hearing Association, and the Audiology Group. Her commitment to professional development and collaboration reflects her dedication to advancing the field and providing the highest standard of care.

Rysam brings dedication, consistency, and a client-first mindset to every interaction. He believes that outstanding care and service are the foundation for building trust and long-term partnerships. By staying attentive and responsive, Rysam ensures that each client feels supported and valued, laying the groundwork for meaningful, lasting connections.

Rysam’s commitment to excellence is matched by his calm presence and thoughtful approach. He doesn’t just meet expectations, he works to exceed them, one interaction at a time. His ability to foster trust through reliable service makes him a key part of our team’s success.

Rysam is a proud anime fanatic and gamer who also has a sweet spot for baking. Whether he’s immersed in a virtual world or whipping up treats in the kitchen, he brings creativity and joy to everything he does. His mix of interests keeps things fun — and his baked goods are always a hit!

Dustin Burrell entered the field of hearing healthcare with a clear purpose: to help people reconnect with a vital part of their lives. With years of experience and a strong foundation in hearing aid technology and selection, Dustin is passionate about making a meaningful impact on his patients’ quality of life. He vividly recalls the first time he saw someone experience hearing aids and their face lit up with joy and awe. That moment revealed the transformative power of hearing care and continues to fuel his dedication to the field.

Dustin’s approach is deeply patient-oriented and collaborative. He takes time to understand each individual’s lifestyle, goals, and unique hearing needs. Rather than offering a one-size-fits-all solution, he presents clear, personalized options and works closely with each patient to find the path that best supports their life and well-being.

Dustin is committed to continuous learning and personal growth. His thoughtful, empathetic nature carries through in both his professional care and his everyday interactions, making him a trusted partner in each patient’s hearing journey.

Kaitlin believes great service begins with listening. As a Patient Care Coordinator, she strives to make every interaction positive and stress-free, whether she’s scheduling appointments, coordinating care, or answering questions. Her goal is simple but powerful: ensure every patient feels genuinely valued and supported.

Kaitlin’s calm, compassionate approach helps patients feel at ease from the very first call. Her attention to detail and heartfelt communication make her a trusted guide through the care journey, and her dedication shines through in everything she does.

When she’s not at work, Kaitlin’s happiest outdoors — fishing, hunting, and soaking up nature’s peace. She’s also a proud mom of twin boys who keep life exciting and full of laughter. Family means everything to her, and she cherishes every moment they share together.

Dr. Haley Fulforth’s journey into audiology began at The Pennsylvania State University, where she studied Communication Sciences and Disorders. She later earned her Doctorate from Salus University, and it was there that she discovered her passion for hearing healthcare. The ability to transform someone’s life so quickly through hearing aids captured her heart—and continues to fuel her dedication to the field.

Dr. Fulforth is a strong advocate for Patient-Centered Care. She believes that every individual deserves personalized attention, and she works closely with each patient to ensure their hearing solutions align with their lifestyle, preferences, and goals. Her expertise in geriatric audiology and hearing aid technology allows her to deliver compassionate, effective care across a wide range of needs.

When she’s not helping patients reconnect with the world around them, Haley enjoys spending time “down the shore” with her husband Mike and their three children — Michael, Francis, and Stella. She’s also an avid runner who loves half marathons, and she’s always up for good coffee, a glass of wine, and buffalo chicken fingers.

Scott Forte’s passion for hearing healthcare was born from personal experience. Watching his grandparents navigate hearing loss in their later years inspired him to pursue a career where he could make a meaningful impact. His mission is to help others avoid the isolation and frustration that often come with untreated hearing challenges.

Scott believes in treating every patient like a person — not a number. He takes time to truly listen to each individual’s struggles with hearing, ensuring that the solutions he provides are tailored to their unique needs. His empathetic and personalized approach helps patients feel heard, understood, and supported throughout their hearing journey.

Based in Phoenix, Scott brings warmth and dedication to his practice. When he's not helping patients reconnect with the sounds of life, he enjoys hiking, biking, listening to music, and going to the movies with his wife. His commitment to improving lives through better hearing speaks volumes — patients can expect a caring professional who’s genuinely invested in their well-being.

Tammy L. Redl has spent nearly two decades helping individuals reconnect with the world around them through better hearing. Her passion lies in supporting people as they work to retain their ability to comprehend speech and stay present in life’s most meaningful moments — especially with family and friends. For Tammy, hearing care is about enhancing quality of life through clarity and connection.

Tammy’s approach is rooted in honesty and compassion. She takes time to understand each patient’s unique needs and delivers care with sincerity and attentiveness. Her goal is to ensure every individual feels supported, heard, and empowered throughout their hearing journey.

Tammy enjoys spending time with her family and grandkids, and finds joy in outdoor adventures like hiking, camping, and kayaking. She’s also passionate about reading, crafting, and cooking — creative outlets that reflect her warm and nurturing spirit.

Linda Galland’s commitment to hearing healthcare is inspired by a family legacy rooted in speech and science. With nearly two decades of experience, she brings both wisdom and warmth to her role. Linda believes that every patient’s hearing journey is personal, and she approaches each interaction with empathy and attentiveness — ensuring individuals feel truly heard and supported.

Linda understands that hearing needs vary widely, and she tailors her recommendations to each patient’s comfort level and lifestyle. By listening carefully and offering expert guidance, she helps patients find solutions that fit their unique situations. Her goal is to empower individuals with confidence and clarity in their hearing care.

To rejuvenate her spirit and calm her mind, Linda turns to the great outdoors. Living in Oregon, she embraces the state’s vast and varied terrain — from mountains to coastlines — as a source of peace and inspiration. Nature fuels her balance and brings joy to her everyday life.

Rocky D. Quiller brings four decades of experience and a deeply rooted commitment to service. After completing a year of college, Rocky dedicated two years to a church-sponsored mission, followed by active duty in the United States Air Force. Upon returning to civilian life, he resumed his education and joined the family business, helping individuals with hearing loss reconnect with the world around them.

Rocky’s philosophy centers on respect, dignity, and personalized care. He understands that hearing loss affects each person differently, and he tailors his approach to meet those unique needs. His practice encourages patients to actively participate in their care, advocates for accessible communication environments, and provides ongoing support to help individuals maintain their hearing health and quality of life.

As a proud parent of eight children and an active member of a large extended family, Rocky’s life is full of graduations, recitals, sporting events, and celebrations. He and his family embrace adventure through outdoor activities like camping, hiking, fishing, and even the occasional skydiving trip! Deeply committed to faith, family, and community, Rocky also serves with the Wake County Interfaith Disaster Relief Team and volunteers with Scouting America (formerly Boy Scouts of America).

Daniel Perez has dedicated the past two decades to helping people reconnect with the world around them through better hearing. His journey began with an externship at a respected ENT group in San Antonio, where he was quickly offered a position upon graduation. Since then, Daniel has built a career rooted in technical expertise and heartfelt care, driven by a simple but powerful goal: to improve lives through sound. Whether it’s restoring the joy of conversation or the subtle beauty of everyday moments, Daniel finds deep fulfillment in every patient success story.

Daniel’s care philosophy is grounded in individualized attention and patient empowerment. He listens closely to each patient’s concerns and tailors solutions that fit their unique needs. With advanced skills in hearing aid programming, ear mold impressions, and repair management, Daniel ensures that every device functions optimally. He also takes time to educate patients and their families, helping them make informed decisions about their hearing health and building trust through transparency and follow-through.

Outside the clinic, Daniel enjoys spending time outdoors, going for runs, and making meaningful memories with his family. His love for nature and connection mirrors the care and dedication he brings to his work every day.

Tracy Efe has always been fascinated by how technology can transform lives. Once she learned how advanced hearing solutions could not only improve hearing but also rebuild confidence and relationships, she knew this was the work she wanted to do. Every fitting, every adjustment, is a chance to solve a puzzle that unlocks someone's world again.

Tracy’s approach to hearing care focuses on personalized solutions that combine advanced technology with compassionate guidance. She believes every person's hearing journey is unique and takes the time to understand individual needs, lifestyles, and goals. By providing expert fittings, ongoing support, and clear communication, Tracy aims to empower her clients to reconnect with the world around them with the gift of sound.

When she’s not helping people hear their best, Tracy enjoys spending time with her dogs, who keep life joyful and full of energy. She’s passionate about cooking — whether experimenting with new recipes or perfecting old favorites — and loves exploring new places, from spontaneous weekend getaways to international adventures.

John Scott entered hearing healthcare with a clear goal: to change lives in a single appointment. Moments like helping a patient hear their grandchild’s voice clearly for the first time in years are unforgettable — and they fuel his passion for the field. With seven years of experience, John brings both technical expertise and heartfelt care to every patient interaction.

John believes that hearing care is about more than devices — it’s about restoring connection, confidence, and quality of life. He listens closely to each patient’s challenges and goals, tailoring solutions that are both precise and personal. His approach combines clinical skill with advanced technology and is grounded in education, trust, and ethical care. John empowers patients to understand their hearing health and supports them through every step of their journey.

Faith and family are central to John’s life. When he’s not in the clinic, he’s coaching hockey for his three boys and enjoying time with loved ones. His dedication to teamwork and mentorship carries through in both his personal and professional life.

Dr. Amanda Brady always knew she wanted to make a meaningful difference in people’s lives. Initially drawn to nursing, she realized her passion lay in non-invasive, patient-centered care — leading her to audiology. With seven years of experience, Dr. Brady finds deep fulfillment in helping patients reconnect with loved ones through better hearing. Seeing someone light up when they can fully engage in conversation again is one of her greatest joys.

Dr. Brady’s care philosophy is rooted in personalization and relationship-building. She takes time to understand each patient’s lifestyle, communication needs, and personal goals, tailoring hearing solutions that are both practical and empowering. Whether she’s guiding patients through technology choices, offering education, or providing ongoing support, her goal is to improve quality of life — not just treat hearing loss.

Amanda is a devoted animal lover with a senior cat and a three-legged senior dog who bring joy and perspective to her life. She expresses her creativity through crafting and face painting, often participating in weekend celebrations. Her love for travel and exploration fuels her curiosity and keeps her inspired — both personally and professionally.

Melissa Torgerson always knew she wanted to help people.  Initially set out to major in Bio/Pre-Med, a chance encounter in her Social Studies class during freshman year of college led her to discover the world of Speech Language Pathology and Audiology, and she hasn’t looked back ever since. With 10 years of experience under her belt, Melissa’s mission has remained the same: to help people through implementing an evidence-based approach.

Melissa’s approach combines an evidence-based approach with empathy.  She believes it’s essential to provide the best possible care, which has been proven effective and thoroughly researched, while also personalizing care to each patient, ensuring every patient feels heard and understood.

As a first-time mom to a beautiful 9-month-old baby girl named Penelope, Melissa spends most of her time outside the office navigating the treacherous waters of early childhood with her husband Kevin and firstborn daughter, Abby the basset hound.